EssilorLuxottica · 1 day ago
Customer Service Specialist
Morrisville, NC
Full-time
Onsite
Senior Level
5+ years expEssilorLuxottica is a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. They are seeking a VIP Customer Service Advocate who will manage customer requests for VIP customers, ensure customer satisfaction, and build partnerships through quality service and support.
EyewearHealth CareProduct Design
Responsibilities
Manage customer requests via Salesforce cases to successful outcome
Proactive work monitoring, including retention reports, WIP control, and manage workflow and scheduling to ensure customer needs are met in a timely manner
Build partnerships with new customers by training and supporting product knowledge
Coordinate with Account Executive and GM to ensure customer needs are met
Provide quality customer service by answering customer calls, responding to customer questions/ concerns, handle technical questions/ concerns and conduct outbound calls (missed ETAs, follow-up requests, back-order substitutions)
Prioritize and problem-solve complex customer issues and concerns
Resolve first-level customer issues efficiently and effectively
Participate in VIP partner calls to assist in identification of opportunities and growth
Modify jobs to customer specifications, on occasion/ as needed
Liaise between the lab, VIP Customer, and internal company labs
Participate in onsite account visits
Provide specific account reporting to management
Perform other duties within the customer service department or other areas as assigned
Qualification
Required
High School diploma or GED required
At least 5 years related optical experience and/or training
ABO (American Board of Opticianry) certification required
Data entry and lab process flow knowledge required
Ability to conduct sensitive conversations with management
Strong conflict resolution skills
Ability to multi-task, prioritize and follow-up timely
Self-motivated and ability to work with little supervision
Microsoft Office programs required (Excel, Word, etc.)
Google Suite of web-based applications
Able to work within multiple applications at one
Preferred
Eclipse Order Entry
Optifacts experience
com experience
Benefits
Health care
Retirement savings
Paid time off/vacation
Various employee discounts
Company
EssilorLuxottica
EssilorLuxottica is an ophthalmic company that specializes in the design, manufacture, and marketing of eyewear products.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$6.89BKey Investors
Meta
2025-07-08Post Ipo Equity· $3.53B
2025-06-03Post Ipo Debt· $1.14B
2024-08-29Post Ipo Debt· $2.22B
Leadership Team
Juliana Chua
Head | Digital Innovation (Global SSC)
Olivier Bardot
Head of IT Shared Services Centers for Enterprise Applications
Recent News
2026-01-16
Company data provided by crunchbase