AIG · 1 week ago
Head of Financial Lines, Claims
NY-New York
Full-time
Onsite
Director/Executive
$250K/yr - $310K/yrAIG is a global leader in commercial and personal insurance solutions, and they are seeking a Head of Financial Lines Claims to drive operational excellence across multiple claims teams. This leadership role is responsible for managing claims handling performance, ensuring best practices, and enhancing customer service while fostering a culture of continuous improvement and innovation.
BankingFinancial ServicesInsurance
Responsibilities
Ensure comprehensive approach to claims handling, with a strong ownership mentality and clear escalation protocols and accountabilities within and among teams
Directly manage team leaders, and possibly certain key individual performers, to motivate and deliver on Claims excellence imperative
Drive a culture of continuous improvement and innovation across the organization, with a data-driven approach, consistent management routines and decision-making that is informed by data as well as judgment
Work with team and technical leaders, HR and operations to evaluate and maintain appropriate staffing models, staffing levels, necessary skillsets and compensation structures for the respective teams, with a focus on achieving the company’s long-term objectives
Ensure appropriate claims segmentation and assignment within and among teams, to ensure that we get “the right claim to the right person.”
Ensure best practice compliance, including the appropriateness of claims payments, adequate reserving, and reduction of claim costs
Develop, position, market, and deliver superior claims services and capabilities in a manner that effectively leverages AIG’s strengths as a competitive differential in the marketplace
Use expertise to enhance the client experience, resolve claim issues for clients, and provide support to underwriting and distribution to drive and retain business
Drive strategic support and value by managing the cost of claims through improved claims handling processes, data usage, innovation, and technology solutions. Accountable for all KPIs, metrics, and review processes
Establish strong and collaborative relationships with other North American Financial Lines Claims segment heads to ensure consistency of message and approach and create mutual understanding of overall parameters and goals to drive effective execution of Financial Lines Claims’ business model
Provide excellent customer focus that understands and meets client’s needs and instill a similar approach across the teams and their leaders
Build and maintain strong and effective relationships with key external business partners across Financial Lines to ensure that service delivery meets appropriate standards and expectations; coordinate with Technical leaders to ensure effective representation of AIG in connection with business outreach and claims issue resolution efforts; key owner of developing and delivering on the claims value proposition
Execute strategic initiatives and drive performance in accordance with established criteria and performance benchmarks
Work with the Global Technical teams on various areas, including Major Loss, claims trend data, succession planning, Learning and Development and talent management
Senior point of contact for claims for internal stakeholders
Accountable for claims contribution to the combined operation ratio in the context of Indemnity, ALAE and operational expense management
Lead cross functional collaboration efforts across the business, including ensuring that claims actively support growth and efficiency priorities within the wider business
Develop tools and strategies, in collaboration with HR, to attract and retain top industry talent and develop high performing teams
Qualification
Required
Deep knowledge and practical application of Financial Lines claim environment
Experience building and managing high performing teams
Strong proven leadership skills
Strong stakeholder management
Experience of working in a highly regulated environment including ownership of internal control framework
Demonstrates an excellent grasp of trends and developments of claims, ability to identify trends and loss causes
Ability to work with actuaries and underwriters on trends and loss identification
Track record of improving process and efficiency and ability to execute on transformation projects
Established strong relationships with customers and intermediaries
Strong communications and presentation skills
Strong service focused culture
Track record or demonstrated potential ability to identify and develop talent
Demonstrated business acumen and skills
Problem solving abilities
Benefits
A range of competitive benefits
Total Rewards Program
Benefits focused on your health, wellbeing and financial security
Professional development
Company
AIG
AIG is a global insurance company providing insurance products to support clients in business and in life.
Founded in 1919
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Kelly Lafnitzegger
Executive Vice President and Chief Human Resources Officer
Charlie Fry
EVP, Reinsurance Purchasing and Risk Capital Optimization
Recent News
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