ujet.cx · 2 weeks ago
Engineering Operations Support
United States
Full-time
Remote
Mid, Senior Level
$125K/yr - $150K/yr
3+ years expUJET is a leader in AI-powered contact center innovation, providing a cloud platform that enhances customer experience. The Engineering Operations Support role involves supporting the CTO and engineering leadership by managing key programs, aligning engineering objectives, and fostering cross-functional collaboration to drive operational efficiencies.
Artificial Intelligence (AI)Cloud Data ServicesInformation TechnologySoftware
Responsibilities
Core focus on driving efficiencies through developing financial and operational metrics, monitoring results and analyzing trends to develop impactful insights, and ultimately create reporting for executive leadership and other key stakeholders
Support our financial planning & analysis processes; inclusive of our monthly close & quarterly financial forecasting cycles, and partnering closely with accounting to ensure entries are properly booked
Collaborate with analytical functions such Engineering, Product, Sales Operations, Marketing, & others on strategic initiatives like pricing analysis, improving pipelines efficiencies, and go-to-market strategy
Develop and foster relationships cross functionally with all aspects of the business in order to improve corporate financial practice, implement and drive new processes, and improve business strategy
Successfully own and deliver 2–3 major cross-functional engineering or infra projects from initiation through completion
Implement a robust OKR cadence: all engineering teams set, track, and report OKRs with clear visibility and alignment
Reduce operational friction: measurable improvements in engineering efficiency metrics (for example, reduced blocker resolution time, improved deployment cadence, fewer missed roadmap milestones)
Deliver high-quality stakeholder communication: regular, concise, actionable status updates to leadership; clean documentation and decision tracking
Consistently represent the CTO in meetings when needed - enabling the CTO to focus more on strategy, vision, and high-leverage tasks
Build trust across teams: positive feedback from engineering leads, cross-functional partners, and exec leadership regarding coordination, clarity, and execution efficiency
Qualification
Required
3–7 years of relevant experience in engineering operations, program or project management, technical program management, or technical support roles; ideally within a SaaS or software company
Experience working with engineering teams (e.g., dev, ops, SRE, product) - even if not as an engineer
Familiarity with OKR frameworks, agile methodologies, project management tools (JIRA, Asana, Trello, etc.)
Strong written and verbal communication; stakeholder management; cross-functional coordination
Bachelor's degree (preferably in Computer Science, Engineering, Business, or related field) - or equivalent practical experience
Benefits
Medical
Dental
Vision
401(k) plan
Commuter benefits
And more
Company
ujet.cx
Great customer experiences are engineered from the foundation up. At UJET, we believe modern CX rests on three non-negotiables: 1.
201-500 employees
H1B Sponsorship
ujet.cx has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (1)
2022 (5)
2021 (2)
2020 (1)
Funding
Current Stage
Late StageTotal Funding
$176.6MKey Investors
Sapphire VenturesGoogle VenturesKleiner Perkins
2024-09-24Series D· $76M
2020-06-24Series C· $55M
2018-02-13Series B· $25M
Leadership Team
Vasili Triant
CEO
Ian Peters-Campbell
Chief Technology Officer
Recent News
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Company data provided by crunchbase