Geotab · 18 hours ago
Service Management Specialist (Major Incident Coordinator)
Atlanta, GA
Full-time
Hybrid
Senior Level, Lead/Staff
10+ years expGeotab is a global leader in IoT and connected transportation, seeking a Service Management Specialist to ensure the smooth execution and continuous improvement of IT services. The role focuses on managing Major Incidents, Problems, Changes, and Transitions while delivering comprehensive Service Reporting and collaborating with IT teams to meet service level objectives.
AnalyticsBig DataFleet ManagementInformation TechnologyInternetMobile DevicesSoftware
Responsibilities
Execute, develop, implement, and maintain Service Management processes, including Major Incident, Problem, Change, and Transition Management
Run the Change Advisory Board (CAB) to review, approve, and manage enterprise changes
Leverage AI and develop automation scripts and tools to streamline change and incident processes
Ensure cross-functional coordination and collaboration among IT Delivery Teams, PMO, and DevOps to enhance service delivery
Proactively monitor service level performance, promptly address deviations, and conduct post-implementation reviews (PIRs)
Establish and maintain management reporting on key IT Service Management processes, including Major Incident, Problem, Change Management, and escalations
Ensure compliance with Geotab's processes and alignment with IT Service Management industry best practices and methodologies, including ITIL
Act as a point of escalation for critical service delivery issues
Qualification
Required
10 - 12 years of required previous experience in IT Management or other IT process-oriented roles
Post-Secondary Diploma/Degree in Computer Science, Information Systems, or equivalent experience required
Strong background in ITIL (Foundations V3 or 4 required), including Major Incident, Problem, and Change Management
Proficiency with ITSM tools like ServiceNow, Jira, or similar platforms
Hands-on experience with automation tools (e.g., Ansible, Terraform) and scripting languages (e.g., Python, PowerShell)
Exceptional communication and interpersonal skills for effective stakeholder engagement
Preferred
Familiarity with Generative AI tools and their application in ITSM and operational efficiency
Preference given to candidates with current Security certifications (e.g. CISM, CISSP)
Benefits
Flex working arrangements
Home office reimbursement program
Baby bonus & parental leave top up program
Online learning and networking opportunities
Electric vehicle purchase incentive program
Competitive medical and dental benefits
Retirement savings program
Company
Geotab
Geotab is a provider of secure Open Platform telematics technology for GPS fleet management.
1001-5000 employees
H1B Sponsorship
Geotab has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (14)
2024 (1)
2021 (2)
Funding
Current Stage
Late StageLeadership Team
Neil Cawse
Founder and Chief Executive Officer
Derek Luke
Chief Operating Officer
Recent News
2026-01-16
Company data provided by crunchbase