HPC Industrial powered by Clean Harbors · 1 day ago
Customer Success Agent
Norwell, MA, United States
Full-time
Onsite
New Grad, Entry LevelHPC Industrial powered by Clean Harbors is seeking a Customer Success Agent to join their safety-conscious team. The role involves providing customer service, managing customer relationships, and driving sales to exceed quotas and targets.
Environmental Services
Responsibilities
Ensures Health and Safety is the number one priority by complying with all safe work practices, policies, and processes and acting in a safe manner at all times
Order placement, entry, documentation and tracking; communicate product delivery schedules with customers as appropriate, using OM, SF, other software
Develop and maintain customer records, including activities, cases, orders, opportunities, and leads, as well as ensuring accuracy/currency of customer contact information
Customer issue resolution, including payment processing, document retrieval, account updates, order taking, escalations, etc
Develop, maintain, and manage customer relationships at all levels and ensure customer satisfaction in all sales transactions. Follow up with past customers to restore business relationships and look for opportunities to upsell
Consistently meet or exceed weekly and monthly sales targets and goals, including profit expectations, on all sales transactions and customer referral goals. Create and cultivate a sales pipeline, and ensure disciplined management to meet or exceed quotas
Understand the customer's business needs and initiatives, and apply our environmental solutions in support of their business goals. Suggest products and services that will add value and ensure customer is provided with accurate information and quotes in a timely manner
Cultivate leads for larger, more complex accounts, or accounts requiring a site visit, for the outside sales team
Other duties as assigned
Qualification
Required
High School diploma is required
Computer skills - Office 365 and Salesforce typing proficiency, ability to use multiple screens
Time management, attention to details, organizational skills; Active listening; multiple concurrent software use
Excellent written and verbal communication skills; Suggestive selling; Goal oriented; self-motivated
Ability to operate in fast-paced environment
Preferred
Prior sales experience is a plus
Benefits
Comprehensive health benefits coverage after 30 days of full-time employment
Group 401K with company matching component
Own part of the company with our Employee Stock Purchase Plan
Generous paid time off
Company paid training and tuition reimbursement
Company
HPC Industrial powered by Clean Harbors
5001-10000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase