Jackson Dawson · 1 day ago
Customer Service Specialist
Dearborn, MI
Full-time
Onsite
Entry Level
$20/hr - $20/hr
1+ years expJackson Dawson is looking to welcome a Customer Service Specialist to support the success of their training and customer experience programs. This role serves as a trusted point of contact for customers, clients, and internal teams, delivering timely support and ensuring smooth program operations.
AdvertisingMarketing
Responsibilities
Serve as the primary contact for training participants, dealership staff, clients, and internal teams. Manage inquiries by phone and email with professionalism, empathy, and efficiency
Arrange and record travel details including flights, hotels, and rental cars for attendees, clients, and team members. Ensure accuracy, cost-effectiveness, and a positive overall travel experience
Provide day-to-day assistance across multiple program initiatives, including scheduling, coordinating activities, and performing other operational tasks. Adapt quickly to shifting priorities
Maintain detailed, accurate records of customer interactions in CRM systems. Ensure all information is properly documented to support future reference and issue resolution
Take ownership of resolving real-time issues using sound judgment and resourcefulness. Collaborate with internal teams or vendors when additional support is needed
Manage assigned responsibilities with accountability and attention to detail. Work both independently and collaboratively, fostering open communication with colleagues and stakeholders
Qualification
Required
1–3 years of professional experience in customer service, travel coordination, hospitality, or a related field
High school diploma or equivalent required; associate or bachelor's degree preferred
Strong verbal and written communication skills
Excellent problem-solving and customer service abilities
Highly organized with strong attention to detail and the ability to manage multiple priorities
Ability to remain composed and effective in handling complex or escalated situations
Intermediate proficiency in Excel
Comfort working across multiple platforms and learning new systems; experience with CRM tools, Concur, Smartsheet, or similar software is a plus
Self-motivated with the ability to work independently while contributing to a team environment
Preferred
associate or bachelor's degree preferred
experience with CRM tools, Concur, Smartsheet, or similar software is a plus
Benefits
Health benefits
401(k) with company match
PTO
Company
Jackson Dawson
Jackson Dawson is a marketing and advertising company providing marketing communication services.
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase