Verint Speech Analytics & AQ Program Manager jobs in United States
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First American · 1 week ago

Verint Speech Analytics & AQ Program Manager

positionUnited States
timeFull-time
remoteRemote
seniorityMid, Senior Level
money$85K/yr - $113K/yr
date3+ years exp

First American is a company that offers a range of home warranty products and services. They are seeking a Verint Speech Analytics & AQ Program Manager to lead the governance and enterprise adoption of Verint Speech Analytics and Automated Quality, aiming to enhance customer experience and operational excellence across the home warranty lifecycle.

Financial ServicesInsuranceProperty InsuranceReal EstateReal Estate Investment

Responsibilities

Enterprise ownership of Verint Speech Analytics and AQ strategy, roadmap, and governance
Optimization and design of analytic categories, AQ scoring, rules logic, and compliance‑critical requirements
Insight leadership through reporting that identifies root causes and drives improvements across claims, CX, operations, and sales
Cross‑functional influence with Operations, CX, QA, Training, IT, and Contractor Relations
Continuous improvement leadership, scaling automation and advancing predictive and real‑time analytics

Qualification

Verint Speech AnalyticsAQ program managementContact center operationsBI toolsProcess improvementExecutive presentation skillsHome warranty experienceCommunication

Required

3–5+ years leading Verint Speech Analytics and/or AQ programs
Understanding of contact center operations, claims workflows, compliance, and CX
Experience designing categories, scoring logic, rules, and automation workflows
Strong communication and executive‑ready presentation skills
Home warranty or insurance experience
BI tools such as Power BI or Tableau
Background in process improvement, QA leadership, or program management

Benefits

Medical
Dental
Vision
401k
PTO/paid sick leave
Employee stock purchase plan

Company

First American

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First American provides financial services through its Title Insurance and Services segment and its Specialty Insurance segment.
dateFounded in 1889
location
Santa Ana, California, USA
people-size10001+ employees
web-link
http://www.firstam.com

Funding

Current Stage
Public Company
Total Funding
$450M
2024-09-23Post Ipo Debt· $450M
2010-06-01IPO

Leadership Team

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Kenneth D. DeGiorgio
Chief Executive Officer
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Jody Mulkey
Chief Technology Officer
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Recent News

TradingView
First American Financial Corp Announces Board Retirement
2026-01-22
Business Wire
National House Prices Nearly Unchanged in 2025, According to First American Data & Analytics Monthly Home Price Index Report
2026-01-20
Business Wire
First American Financial Announces Fourth-Quarter and Full-Year 2025 Earnings Conference Call
2026-01-16
Company data provided by crunchbase