United Community · 15 hours ago
Customer Service Specialist
Blairsville, GA
Full-time
Onsite
Entry Level
$32K/yr - $45K/yr
1+ years expUnited Community is seeking a Customer Service Specialist to join their on-site Customer Contact Center team. In this role, you will handle a variety of customer service requests while delivering exceptional service and maintaining accuracy in a fast-paced environment.
Banking
Responsibilities
Complete customer service requests including, but not limited to, check orders, stop payments, account maintenance, and statement requests
Process debit card maintenance requests such as limit increases, card closures/reorders, and travel notices
Support and resolve complex debit card issues
Provide Online/Mobile Banking and Bill Pay support and troubleshooting for consumer and business customers
Meet or exceed personal scorecard goal contributing to department performance
Deliver exceptional service across all channels by creating a positive experience for every customer
Interact with customers and coworkers professionally and represent United Community Bank and "The Bank that Service Built."
Assist with mentoring teammates and contributing to training resources as needed
Support customer channels including email, chat, secure message, and telephone
Develop subject-matter expertise in specialized support areas when assigned
See, refer, and/or sell bank products and services
Maintain thorough knowledge of all bank products and services
Maintain reliable attendance and understand the team's interdependence in achieving goals
Successfully complete all assigned Contact Center and UCB training
Perform other duties as assigned
Qualification
Required
High school diploma or equivalent required; Bachelor's degree preferred
1-3 years of banking, operations, retail, or customer service experience required
Ability to work a ser or rotating schedule, including evenings and Saturdays
Proficiency in Microsoft Office and standard office equipment
Excellent interpersonal, verbal, and written communication skills
Strong passion for delivering high-quality customer service
Professional and welcoming telephone etiquette; ability to maintain a positive demeanor throughout the day
Strong computer and technical skills
Ability to thrive in a high call-volume, fast-paced environment
Skilled at managing and resolving customer complaints
Strong attention to detail, accuracy, and adherence to procedures
Strong analytical and problem-solving abilities with sound judgement
Ability to make informed, confident decisions quickly
Self-starter with strong teamwork and collaboration skills
Ability to multi-task effectively
Preferred
Bachelor's degree preferred
Bank operations or retail/commercial banking experience preferred
Contact Center experience is a plus
Experience with electronic communication tools (email, chat, etc.) preferred
Bilingual (Spanish) verbal and written skills is a plus
Company
United Community
Since 1950, United Community has been driven to provide best-in-class service as we work to improve the financial well-being of the people and communities we serve.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
DeVan Ard
CEO
J Scott Preston
Division CEO United Community Bank
Company data provided by crunchbase