Adoreal · 20 hours ago
Front Office Coordinator- Plastic Surgery
Washington, DC
Full-time
Onsite
Entry, Mid Level
2+ years expAdoreal is a fast-growing vertical SaaS company that partners with cosmetic surgery clinics nationwide. They are seeking a Front Office Coordinator to provide exceptional customer service and maintain patient records while performing various front office duties.
BeautyPersonal HealthWellness
Responsibilities
Triage patient inquiries and concerns to determine the appropriate party for follow-up; route inquiries, concern to the appropriate party/department, i.e., Patient Care Coordinator, doctors, etc
Manage fax communication, direct incoming faxes to the appropriate party / department /file
Patient follow up- no show and cancelled appointments
Update patient reward programs, process reward coupons- Brilliant Distinctions
Keep lobby and retail areas clean, stocked and promotional items current
Keep reception TVLoop information up-to-date and turned on during office hours
Admin tasks: Manages filing, scanning, shredding, faxing, copying, mailing, data entry; preparingand printing of office documents
Room patientswhen needed, inform providers when patients are ready to be seen
Room turnover, cleaning exam rooms when needed
Coordinate inventory and ordering of front office supplies
Prepare pre-operative packets- organizing pre-op clipboard packets
Complete lab requisitions, reviewing packets for completing and signatures and scanning all packets to patient record in PMS. Scanning- DI cards, insurance cards, billing slips and other documents as needed
Qualification
Required
Minimum 2 years of experience in front office operations in a medical practice; or previous experience in a high-volume reception experience with a focus on customer service
Ability to make an outstanding first impression
Efficient and able to prioritize tasks
Punctual and reliable attendance
Extremely detail-oriented
Consistent with organization and follow-up
Reliable transportation to and from Washington, DC
Detail Orientation - Demonstrates accuracy and thoroughness
Patient Service - Manages difficult or emotional patient situations; Responds promptly to customer needs; Solicits patient feedback to improve service; Responds to requests for service and assistance; Meets commitments
Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things
Teamwork- Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts the success of the team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed
Language - Uses appropriate language in the office, and provides proper greetings and communications with patients
Practice Management Software (PMS)
Microsoft Office Suite- Word, Excel, Outlook, PowerPoint, Scanner, fax machine, copy machine, multiple phone lines
Reception TV Loop
Internet applications and tools
Benefits
401(k) and matching
Employee discounts
Flexible schedule
Health insurance
On-the-job training
Opportunities for advancement
Paid time off
Parental leave
Professional development assistance
Company
Adoreal
Adoreal is a beauty tech company that offers a personal care guidance platform for users undertaking beauty treatments.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$7.35M2024-10-09Series Unknown· $7.35M
Leadership Team
Thomas Fuller
Chief Executive Officer, Board Director
Company data provided by crunchbase