Call Center Representative jobs in United States
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Mister Sparky Electric · 16 hours ago

Call Center Representative

positionLowell, AR 72745
timeFull-time
remoteOnsite
seniorityNew Grad, Entry Level
money$15/hr - $17/hr

Mister Sparky Electric is seeking a Customer Service Representative (CSR) to join their Customer Care Department in Lowell, AR. This full-time role involves supporting daily operations in a fast-paced contact center environment by interacting with customers and ensuring smooth scheduling and resolution of concerns.

Commercial

Responsibilities

Answer incoming calls and assist customers with scheduling, rescheduling, and general inquiries
Ensure all daily appointments are properly scheduled and confirmed
Communicate clearly with service technicians, dispatchers, operations managers, and fellow CSRs
Resolve customer concerns professionally and escalate issues when necessary
Accurately enter and update information in dispatching/scheduling software
Manage multiple tasks and stay organized in a busy, fast-paced environment

Qualification

Customer service experienceDispatch software familiarityVerbal communication skillsWritten communication skillsBasic computer skillsAttention to detailTime managementTeam-oriented attitude

Required

Strong verbal and written communication skills
Basic computer skills and ability to learn new software (training provided)
Excellent attention to detail and time management
Friendly, dependable, and team-oriented attitude
Reliable attendance and punctuality
Must pass a background check and drug screening

Preferred

Previous experience in customer service, dispatch, or call center roles
Familiarity with dispatch or scheduling software (e.g., ServiceTitan or similar)
Experience working in a fast-paced, high-call-volume environment

Benefits

401(k)
Dental insurance
Health insurance
Opportunity for advancement
Paid time off
Vision insurance

Company

Mister Sparky Electric

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Whether your plan is to start an electrical service business, grow or sell, when you join our family of brands, you will not be alone.You will be part of a nationwide network of residential service contractors.
dateFounded in 1998
location
Sarasota, Florida, USA
people-size1001-5000 employees
web-link
http://www.clockworkhomeservices.com

Funding

Current Stage
Late Stage
Total Funding
unknown
2019-02-21Acquired

Leadership Team

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John Rossi
Chief Operating Officer
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Company data provided by crunchbase