Getlabs · 1 day ago
Phlebotomy Quality Manager
United States
Full-time
Remote
Mid, Senior Level
$80K/yr - $90K/yr
5+ years expGetlabs is the leading platform for at-home diagnostics, aiming to expand access to diagnostics for everyone. The Phlebotomy Quality Manager will oversee phlebotomy quality standards and regulatory compliance, driving continuous improvement and ensuring exceptional patient experiences by reducing clinical errors.
Health CareHealth DiagnosticsHome Health CareMedicalPersonal Health
No H1B
U.S. Citizen Only
Responsibilities
Develop, administer, and continuously improve quality programs, processes, and SOPs aligned with regulatory standards and partner requirements (CLSI, CLIA, CAP)
Lead root cause investigations for all phlebotomy errors, manage the corrective action process, and ensure effectiveness checks are completed within 48 business hours
Manage internal and external audits, address findings, and formulate partner-facing responses to complaints, nonconforming events, and regulatory citations, and maintain regulatory compliance
Identify high-risk draws and flag potential issues during onboarding to prevent errors
Maintain monthly Quality Specialist scorecards, review KPIs, and support development planning
Analyze clinical data, monitor key performance indicators (KPIs), report on trends, and use insights to enhance patient care and operational efficiency
Provide strategic direction for quality initiatives to cross-functional teams, collaborate with senior leaders, executives and field operations
Lead quality initiatives to achieve performance goals; Implement continuous improvement methodologies, refine standard operating procedures (SOPs), and optimize processes for safety, effectiveness, and efficiency
Identify, assess, and mitigate clinical risks, ensuring new partner launch and trial readiness, and maintaining high standards for patient care
Train new hires and provide retraining when trends, audits, or partner feedback indicate performance gaps
Develop and deliver targeted trainings based on clinical issues, trend analysis, and audit outcomes
Manage ongoing continuing education programs and partner with other Quality Managers to ensure consistent training and messaging across regions
Collect, analyze, and report on quality trends, risks, outliers, and mitigation strategies
Prepare weekly quality summaries and present insights and recommendations to Operations leadership bi-weekly
Use data to drive proactive improvements, reduce redraws and errors, and strengthen operational performance
Partner with Operations Managers and Supervisors to reduce clinical errors and maintain redraw rates at or below 1%
Lead Quality Review Meetings and facilitate cross-functional process improvement initiatives
Pull phlebotomists and supervisors for coaching and corrective action discussions as needed
Co-create policies and SOPs with executive leadership and ensure adherence across teams
Build and maintain strong relationships with partner labs including Labcorp, Quest, and Sonora Quest
Actively participate in the Quality Council and strategic planning efforts
Promote a culture of accountability, quality, and continuous improvement across the organization
Qualification
Required
2+ years in Quality Assurance or Quality Management, preferably in a mobile phlebotomy or clinical setting
5+ years of hands-on phlebotomy experience
2+ years of supervisory or people management experience
Active phlebotomy certification (AMT, ASCP, or NCCT)
Working knowledge of CLSI standards and CLIA/CAP regulations
Strong analytical and problem-solving skills with the ability to translate data into action
Excellent written, verbal, and presentation skills
Proven ability to coach, develop, and evaluate team members
Experience writing SOPs and policy documentation
Comfortable operating in ambiguity and fast-paced environments
Proactive, solutions-oriented mindset with strong cross-functional collaboration skills
Must be a resident of the United States and a US citizen
Benefits
Valuable stock option plan
Medical, dental and vision insurance options (United States Only)
Flexible and unlimited vacation
Company
Getlabs
Send mobile phlebotomists to patients' homes — at the push of a button.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$40MKey Investors
PivotNorth Capital
2022-02-03Series A· $20M
2021-08-13Series Unknown· $17M
2020-09-01Seed· $3M
Leadership Team
Kyle Michelson
Founder & Board Director
Recent News
2025-06-11
Company data provided by crunchbase