Gulf Bay Group of Companies · 1 day ago
Director of Member Relations & Communications
Naples, FL, US
Full-time
Onsite
Lead/Staff, Director/Executive
2+ years expGulf Bay Group of Companies is a luxury master-planned community developer, and they are seeking a Director of Member Relations & Communications. The role involves enhancing club life through member engagement, executing events, and implementing communication strategies to foster a vibrant community.
Property DevelopmentProperty ManagementReal Estate
Responsibilities
Curating and enhancing club life
Develop & ensure execution of relevant & engaging Member events and experiences specific to the club’s demographics
Implement thorough and consistent strategy to best communicate club life through all channels with heightened focus on all social media platforms, amplifying the Member story
Champion the engagement and retention strategy for overall Member journey + tracking and forecasting
Develop and be accountable for New Member Welcome and Connect Steps, Member Intel, and Name Recognition
Focus on both the qualitative (Member Experience) goals of the Club
Lead Member Experience Team in executing Membership Experience strategic plan
Create a club life experience according to brand standards
Ensuring a vibrant and connected member community
Communicate to employees and Members consistently and concisely via all channels including a vibrant social media strategy
Execute all Member Events and Programs with member and committee feedback
Onboard/New Member Connect Steps
Create and execute relevant programs with purpose with consideration of your Clubs Members, product, and position
Create storytelling and content-focused communications
Adhere to all company, club, and department standards of operations, policies, and procedures whether written or verbal
Act with integrity
Conduct ourselves professionally and respectfully
Communicate effectively
Work well under pressure, coordinating multiple tasks at any given time
Solve problems, utilizing all available resources including regional and corporate staff
Work safely and ensure others are too
Attend meetings as required or requested
Understand service recovery procedures for Member/Guests
Notify GM and/or department head(s) of Member/Guest complaints. Rectify by practicing service recovery as soon as possible
Remain, open, flexible, and adaptable to take care of our Members and Guest changing needs
We are ready to assume different responsibilities as needed and requested as an essential part of our jobs
Qualification
Required
Minimum Experience of 2 - 4 Years in Hospitality, Customer Relations, or Marketing & Communications
Advanced knowledge working with Microsoft Office Suite, including Word, Outlook, and Excel
CRM/Jonas/NorthStar
Preferred
Undergraduate degree preferred. Educational concentration in business, communications, journalism, public relations, hospitality management, or recreation
Prefer experience in one or more of the following: sales, relationship management, food & beverage operations, customer service, membership associations, and/or event planning
Prior experience in leading a team or project to a successful outcome is preferred
Company
Gulf Bay Group of Companies
Gulf Bay Group of Companies is a real estate firm that provides development, construction, management, and consulting services.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Lora Bowers, CPA
Group CFO
Marissa Ferrao Godlewski
Principal & Chief Administration Officer
Company data provided by crunchbase