SPS · 1 day ago
Client Service Supervisor
New York, New York, United States
Full-time
Onsite
Entry, Mid Level
$18.50/hr - $19.54/hr
2+ years expSPS is an award-winning employer offering outsourcing solutions across North America. They are seeking a Client Service Supervisor to manage a team in the messenger department, ensuring high-level customer service and adherence to policies and procedures.
ConsultingDocument ManagementHuman ResourcesOutsourcing
Responsibilities
Manage a team and oversee the day-to-day operation in the messenger department
Execute all functions of the Client Service Associate in the messenger department
Ensure policies and procedures are always being followed at all times
Ensure that everyone is providing tenants with high level customer service
Familiarize oneself with internal service departments such as the Building Office, Security Department, Delivery locations etc
Follow up on employee requests and make sure they are carried out in their entirety; eagerness to learn new information and adapt to changes as they arise
Manage the team’s schedule and time off
Arrange coverage when there is a call-out or schedule Pay Time Off
Ensure employees’ PayCom timecard is accurate and ready for approval on Fridays
Train and coach new staff and backfills
Counsel employee when necessary and keep record of event
Issue written warnings to employee
Maintain good communication with Team, Manager and Building office
Responsible for all Brookfield and SPS documentation and procedures
Provide Monthly reports to Manager on messenger deliveries Volume
Execute tenant related requests and inquiries
Train new staff and backfills
Ensure all equipment (MSA and IOffice) is operational at all times and report any technical issues when needed
Update the ops manual and continuity plan as needed
Send Manager a weekly report of any incident (client complaint, employee challenge, system failure etc.)
Ensure all backfills and new hire signs off on the Rule of Conduct sheet and call out/ PTO policy
Provide feedback on Backfills
Order uniforms for new hire after 90 days
Keep uniform clean during the shift
Execute yearly performance review
Qualification
Required
Ability to lead a team of staff and backfills
Possess the willingness to learn all aspects of the job
Self-Motivator
Communicate clearly and effectively (verbal and writing)
Ability to go above and beyond when necessary
Must be organized and detail-oriented
Able to multi-task and handle high volume of both internal and external guests
Must have strong customer service skills
Must be computer savvy
High School Diploma (or equivalent) required
Ability to work assigned work hours determined by the manager
Excellent organizational and time management skills
Analytical abilities and aptitude in problem-solving
Superb written and verbal communication skills
Current knowledge or ability to learn computer-based systems required for functions of position
Required to maintain an overall professional appearance and attitude
Adhere to all policies and procedures required
Fine and/or gross motor skills, including the ability to grasp, lift and/or carry or otherwise move packages on a standard wheeled cart with a load capacity of 60 lbs
Ability to walk, bend, kneel, stand, and/or sit for an extended period of time
Manual dexterity required for operating office machinery (phone, copy machines, binding equipment, etc.)
Ability to communicate and discern information effectively with onsite staff using vision, hearing, and oral/written comprehension
Ability to lift or move 40 lbs. or greater frequently
Ability to physically move efficiently between inter-office locations
Preferred
2+ years prior work experience preferred
Benefits
Medical
Dental
Vision
HCFSA
DCFSA
HSA
Commuter Transit and Parking
Supplemental Life Insurance
Accident Insurance
Critical Illness
Hospital Indemnity
Legal Program
Identify Theft Protection
Pet Discounts
Pet Insurance
Group Home and Auto Insurance
EAP
Short Term Disability
Life Insurance
Education Discounts
401k w/ matching
Entertainment Discounts
Paid Time Off
Company
SPS
SPS provides an end-to-end portfolio of document and business process services, processes, data, and technology services.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Dan Moscatiello
Chief Executive Officer
Ralf Schulz
Chief Financial Officer
Recent News
2025-09-12
Company data provided by crunchbase