UC Health · 23 hours ago
IT Telephony Engineer, Full Time, First Shift
Cincinnati, OH
Full-time
Onsite
Senior Level
5+ years expUC Health is an integrated academic health system serving Greater Cincinnati and Northern Kentucky, and they are seeking a Full Time IT Telephony Engineer. The Engineer will support and implement IP telephony systems, work with users to define functionality and requirements, and manage telephony hardware and software operations.
BiotechnologyHealth CareHospitalMedicalNon Profit
Responsibilities
Meets with clients to understand their needs
Research, plans, and implements solutions
Work with vendors to receive quotes for products and services
Assists in evaluation for system hardware and software products
Works with Architects in testing new features / equipment in a lab environment
Follows InfoSec policy to make hardware, applications and remote access secure
Configures and implements non-complex service requests/feature configurations based on use cases
Works with IS&T, department representatives and vendors on the installation of, upgrade to, and maintenance of complex systems
Helps develop a project plan of participants, tasks, and timelines once purchase is approved
Aids in inventory management and documenting equipment received and dispersed
Documents “as built” plans and enters information into the knowledge base. score: N/A
Understands Cloud application architecture, configuration, and setup
Uses Network Services monitoring systems to determine potential issues
Monitors the IS&T Service desk incident queue and responds to user problem calls
Use IS&T Service desk system to query, report and close trouble tickets in a timely manner
Communicates regularly with management and Help Desk throughout an issue
Provide after-hours support for telephony and network projects
Interact as Tier 2-3 support to IS&T departments & vendors to identify and fix problems
Perform tests on systems/software to determine the nature of problem
Utilizes resource material, vendors and expertise in pinpointing problems as quickly as possible
Score: N/A
Reviews device and monitoring logs, proactively reviews utilization
Utilizes appropriate tools to analyze the network and data at the packet level
Responds to alerts from network management software
Opens tickets with the vendor’s support organization
Process returns of defective equipment to the manufacturer
Troubleshoot network hardware & software, escalate to an architect, if necessary
Participate in network on-call schedule rotation
Maintains a spare pool of network equipment
Maintains current software versions on network & telephony systems
Maintains fiber optics and other cabling enterprise systems
Performs backups on systems on a scheduled basis
Add users to data network access control within the network management console
Complete Problem Management documentation for global events
Conducting regular security audits and assessments to identify vulnerabilities and ensure compliance with security standards and regulations
Score: N/A
Make changes to stations, vectors, ACD groups, voice mail and customer permissions to resolve problems
Activate cell phone using the carrier’s portal
Building and testing of call centers per UC Health customer’s requirements
Setup voicemail accounts & conferencing accounts
Monitor and maintain all call accounting software
Standard administration as related to moves, add, and changes (MAC)
Conducts equipment configuration backups
Provide administration services/support for the enterprise
Score: N/A
Conducts periodic hardware inventory audits
Participates in the PMO and Change Management process as needed
Attends staff and all hands meetings weekly
Audits system processes and applications
Aids in inventory management and documenting equipment received and dispersal
Audits system processes, applications, and workflows
Activate cell phone using the carrier’s portal
Keeps current on manufacturer support notices and updates
Attends seminars as approved
Works with clients to understand their needs
Implements network & telephony designs
Research, develops, plans, and implements new network and telephony approaches
Configures and installs network & telephony devices
Maintains current software versions on network & telephony systems
Maintains fiber optics and other cabling enterprise systems
Performs backups on systems on a scheduled basis
Work with vendors to receive quotes for products and services
Add users to data network access control within the network management console
Setup wireless clinical phones
Participates in the project and change management processes as needed
Keeps current on manufacture support notices and updates
Audits system processes and applications
Test analog and PRI circuits
Documents tickets with status updates, findings, and resolution
Maintains network drawings using approved graphics software
Prepares cabling work orders for contractor as needed
Participates in policy and SOP development
Maintains site-specific hardware lists and IP assignments
Required to use knowledge base to document information
Documents all new telephony software and/or upgrades and labels equipment
Documents tickets with status updates, findings and resolution in a timely manner
Maintains telephony drawings using approved graphics software
Prepares cabling work orders for contractor as needed
Participates in policy and SOP development
Maintains site-specific hardware lists and IP assignments
Provides research information in staff meetings for evaluation
Required to use knowledge base to document information
Produce call detail reports when requested
Provide traffic studies, call records, call traces and SIP packet captures
Utilize Avaya Aura & telephony dependent software in the performance of assigned duties
Attending and conduct training for UC health customers on telephony systems & applications
Produce, maintain, and schedule CMS reports for call centers/operations
Qualification
Required
High School Diploma or GED
5 Years equivalent experience
Preferred
Associate degree in IS&T or related field
Business or Computer Science
Company
UC Health
UC Health brings together the region’s top clinicians and researchers to provide world-class care to the Cincinnati community and beyond.
10001+ employees
H1B Sponsorship
UC Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2022 (1)
Funding
Current Stage
Late StageLeadership Team
Alexandra Castillo
Vice President and Chief Data & Analytics Officer
Margie Zyble
Chief Human Resources Officer
Recent News
Company data provided by crunchbase