UAMS - University of Arkansas for Medical Sciences · 1 day ago
IT Help Desk Technician
Fayetteville, AR
Full-time
Onsite
Entry Level
$44K/yr - $44K/yr
1+ years expThe University of Arkansas is a leading institution focused on education and research, and they are seeking an IT Help Desk Technician to provide technical assistance and support related to campus technologies. The role involves troubleshooting issues related to computer systems, software, and hardware, as well as assisting users in person, over the phone, or via email and chat.
EducationHealth CareNon Profit
No H1B
Responsibilities
Provide primary technical assistance and support for incoming requests and issues related to user accounts, computer systems, software, and hardware
Ask questions to determine nature of problem
Respond to users seeking help either in person, over the phone, via email or chat
Install, modify, and repair computer software as needed
Walk users through problem-solving process
Follow up with users to ensure issue has been resolved
Develop training manuals, document knowledgebase and train others
Run reports as requested to ensure continuous improvement
Qualification
Required
The formal education equivalent of an associate's degree in computer science, mathematics, or a related field
At least one year of experience in computer support
Completion of technical training in computer science, data processing, or a related field acquired from a vocational, military or industrial setting
At least one year of experience in computer support
Familiarity/knowledge of various software, devices, and basic campus technologies
Customer service skills
Excellent communication skills
Ability to troubleshoot problems
Regular, reliable, and non-disruptive attendance is an essential job duty
Ability to create and maintain collegial, harmonious working relationships with others
Preferred
Bachelor's degree in computer science, information technology, or a related field
At least one year of experience in general help desk/computer tech support
Experience in Windows and Macintosh environments
Benefits
University contributions to health, dental, life and disability insurance
Tuition waivers for employees and their families
12 official holidays
Immediate leave accrual
A choice of retirement programs with university contributions ranging from 5 to 10% of employee salary
Company
UAMS - University of Arkansas for Medical Sciences
UAMS is the state’s only comprehensive academic health center, with colleges of Medicine, Nursing, Pharmacy, Health Professions and Public Health; a graduate school; a hospital; a northwest Arkansas regional campus; a statewide network of regional centers; and seven institutes: the Winthrop P.
10001+ employees
Funding
Current Stage
Late StageTotal Funding
$5.65MKey Investors
National Institute of Allergy and Infectious DiseasesNational Cancer Institute
2023-03-16Grant· $1M
2022-08-25Grant· $3.4M
2022-06-23Grant· $1.25M
Leadership Team
Amanda George
Vice Chancellor for Finance & Chief Financial Officer
Christina Clark
Chief Operating Officer
Recent News
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