Huntington National Bank · 1 day ago
Senior Client Service Advisor
Hagerstown, MD
Full-time
Onsite
Mid, Senior Level
$47K/yr - $92K/yr
5+ years expHuntington National Bank is seeking a Senior Client Service Advisor who serves as a key escalation point for resolving complex client servicing issues. This role involves providing expert-level support throughout onboarding and ongoing account management, ensuring a seamless client experience and contributing to client retention and revenue protection initiatives.
Asset ManagementFinanceFinancial Services
No H1B
U.S. Citizen Only
Responsibilities
Resolve complex client issues by managing high-level client servicing escalations across multiple workflow channels, ensuring a consistent and exceptional client experience. Provide expert support during the onboarding of new relationships and ongoing servicing of existing accounts
Provide client advocacy and education by resolving escalated inquiries, identifying root causes, and proactively educating clients on best practices, system usage, and issue prevention
Provide advanced technical support for point-of-sale (POS) terminals, payment gateways, and value-added reseller (VAR) integrations, ensuring clients receive timely and accurate technical guidance
Analyze statements and fees, reprice accounts, perform account maintenance, and facilitate PCI compliance discussions. Advise clients on chargebacks, billing discrepancies, and funding investigations
Work closely with Sales, Operations, and third-party service providers to deliver a seamless and coordinated client experience across all touchpoints
Build strong partnerships with internal teams and clients to support critical onboarding and activation processes, ensuring smooth transitions and early-stage satisfaction
Contribute to client retention and revenue protection initiatives by delivering high-impact service and identifying opportunities for account optimization
Perform other duties as assigned, contributing to team goals and continuous improvement efforts
Qualification
Required
Bachelor's Degree
Minimum 5 years' experience in merchant services or related industry
Preferred
Strong analytical and problem-solving skills
Excellent communication and interpersonal skills
Ability to prioritize, manage time, and multitask effectively
Collaborative team member with a track record of building effective relationships with both internal and external partners
Client-focused with a drive to resolve inefficiencies and manage change effectively
Thorough knowledge of various software programs including Word and Excel, Salesforce, and the ability to quickly learn additional systems/software
Advanced expertise in back-office operations, including interchange qualification analysis, ACH reject resolution, and execution of compliance-related projects, ensuring accuracy, regulatory alignment, and operational efficiency
Knowledge of various third-party gateway and payment processing platforms
Experience with Clover products and platforms
Benefits
Health insurance coverage
Wellness program
Life and disability insurance
Retirement savings plan
Paid leave programs
Paid holidays
Paid time off (PTO)
Company
Huntington National Bank
Huntington National Bank offers consumer, small business, and commercial banking, mortgages, wealth, and insurance services. It is a sub-organization of Huntington Distribution Finance.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$1.75BKey Investors
FHLB Cincinnati
2026-01-17Grant
2024-11-18Post Ipo Debt· $1.75B
1978-01-13IPO
Leadership Team
Donnell White
Senior Vice President - Chief Inclusion Officer
Dontae Noel
Emerging Payments & Platforms Strategy
Recent News
2026-01-20
2026-01-09
Company data provided by crunchbase