Cleveland Controls™ · 1 day ago
Client Services Specialist
Cleveland, OH
Full-time
Onsite
Entry, Mid Level
$45K/yr - $45K/yr
2+ years expCleveland Controls™ is seeking a Client Services Specialist to support customers by managing email-based inquiries and order support. The role involves coordinating with internal teams to resolve customer issues and ensuring a high-quality customer experience through effective communication and follow-up.
Medical Device
Responsibilities
Manage a high volume of email-based customer inquiries from B2B clients
Process and support customer orders, including order entry, changes, and status updates
Coordinate with internal teams such as sales, production, shipping, and engineering to resolve customer issues
Communicate clearly and professionally with customers regarding timelines, requirements, and resolutions
Maintain accurate records in ERP systems
Identify recurring issues and escalate appropriately with clear documentation
Ensure consistent, high-quality customer experience through timely follow-up and ownership of requests
Develop and maintain customer relations and recordkeeping of customer interactions, transactions, comments, and complaints
Qualification
Required
Excellent verbal and written communication skills
2+ years of experience in customer support, client services, or account support
Experience working with ERP, and Microsoft Office
Ability to manage multiple open items and prioritize effectively
High attention to detail and accuracy
Comfortable working independently in a fast-paced, process-driven environment
Benefits
Medical, FSA/HSA, EAP, dental, vision, and life insurance benefits available after 90 days of employment.
Paid Holiday, Vacation and PTO after 90 days of employment.
Matching 401k retirement plans available after 6 months of employment.
Company
Cleveland Controls™
Rooted in over a century of innovation, Cleveland Controls stands at the forefront of process controls and instrumentation for residential and commercial HVAC applications, as well as a variety of other applications, offering both standard and custom-engineered solutions.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase