Definity · 2 weeks ago
Representative, Underwriter & Billing
Waterloo, ONT, Canada
Full-time
Hybrid
New Grad, Entry Level
$45K/yr - $82K/yrDefinity is a company that aims to be one of Canada's leading property and casualty insurers. The role involves delivering superior customer service to brokers, assisting with Guidewire related inquiries, and processing transactions according to underwriting guidelines.
Commercial InsuranceInsurance
Responsibilities
Handles general incoming broker inquiries and requests via phone and email interactions pertaining to underwriting, billing, products, and pricing
Support Brokers as they navigate changes by reinforcing messages and providing guidance where appropriate
Provide brokers with educational step-by-step overviews while thoroughly explaining changes
Process transactions not enabled by broker self-service functionality, including but not limited to new business, policy changes, cancellations etc., in accordance with underwriting guidelines and authority that meet all efficiency and quality standards
Reviews incoming emails/cases in electronic format to identify risk types
Completes categorization of cases in the case management system for multiple case transactions, enabling routing to the appropriate team
Updates existing cases in the policy case management system when additional information is received from the Broker
Qualification
Required
P&C Insurance / underwriting experience preferred
Univ. Degree /College diploma or equivalent experience
CIP / working towards designation preferred
Knowledge of Economical's Personal Product offerings and Guidewire an asset
Insurance / underwriting knowledge
Billing skills
Customer service focused with a positive helpful attitude
Excellent people skills
Strong verbal and written communication skills
Ability to coach and provide guidance to others
Ability to solve problems
Strong organizational and time management skills
Benefits
Hybrid work schedule for most roles
Company share ownership program
Incentive Program - Eligible employees may participate in various incentive plans which are paid out at the discretion of the company and subject to individual and company performance.
Pension and savings programs, with company-matched RRSP contributions
Paid volunteer days and company matching on charitable donations
Educational resources, tuition assistance, and paid time off to study for exams
Focus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents
Wellness and recognition programs
Discounts on products and services
Company
Definity
Definity Financial Corporation is the parent company to some of Canada’s most long-standing and innovative property and casualty insurance brands and companies, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance.
Founded in 2021
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
$277.9MKey Investors
Healthcare of Ontario Pension Plan (HOOPP)
2025-05-28Post Ipo Equity· $277.9M
2021-11-22IPO
Leadership Team
Rowan Saunders
President & CEO
Recent News
Life Insurance International
2026-01-22
Life Insurance International
2026-01-05
Company data provided by crunchbase