GOJO, Makers of PURELL · 1 day ago
CRM Solutions Architect
Akron, OH
Full-time
Hybrid
Senior Level
$112K/yr - $153K/yr
7+ years expGOJO, Makers of PURELL, has been committed to enhancing health and well-being for over 75 years. They are seeking a CRM Solutions Architect to partner with business leaders in developing innovative CRM strategies, manage Salesforce.com solutions, and ensure the platform drives business success through effective change management and collaboration.
BeautyCleaning ProductsHealth CareWellness
Responsibilities
Demonstrates a proven ability to proactively partner with business leaders - including the CRM Product Owner and executive stakeholders - to define and maintain a multi-year CRM strategic technology roadmap that translates complex business needs into clear, strategically aligned technology solutions easily understood by non-technical decision makers
Develop comprehensive CRM strategies aligned with organizational objectives, incorporating best practices and industry trends
Architect and design secure, scalable, and integrated end-to-end CRM solutions - including data architecture, workflows, user interfaces, and system integrations - that support evolving sales strategies and enterprise initiatives
Ensures data integrity within the CRM system, oversees data cleansing initiatives, and prioritizes seamless data integration with other systems enabling holistic customer insights
Serve as the primary technical authority for Salesforce.com, ensuring the platform leverages the latest features and capabilities to drive business outcomes
Leads and manages the development and prioritization of custom CRM functionalities, reports, dashboards, and the technical roadmap - collaborating with content experts to address unique business requirements and guide the development pipeline
Develop and conduct system validation, testing, and training sessions to ensure accurate and effective utilization of CRM functions
Delivers project management leadership for GOJO CRM initiatives. Defines project plan and communicates project status, issues, and risks
Manages and leads CRM-related communications with internal and external users, fostering a customer-centric culture, while serving as the lead technical liaison and champion between the enterprise and the CRM software vendor
Monitors CRM performance metrics and identifies areas for improvement to enhance the user experience and maximize ROI
Continuously evaluates emerging Salesforce.com technologies and industry trends, recommending innovative solutions to maintain competitive advantage, and leads proof-of-concept initiatives to assess new CRM features and integrations
Track the level of CRM usage and engagement among users across the organization and ensure the CRM platform is a key enabler of sales and marketing success
Calculates the cost savings achieved through improved operational efficiency, reduced manual processes, and optimized resource allocation enabled by CRM
Maintains and leads CRM policy, procedure, and system documentation
Supports a variety of “spontaneous” yet critical projects; supporting ad hoc sales and marketing requests for information and programming support
Mentor and develop CRM technical team members, fostering a culture of continuous learning and innovation
Maintain advanced Salesforce.com certifications and participate in ongoing professional development. Maintain customer focus, good business relationships and provide results
Qualification
Required
BA, BS in Computer Science, Information Technology, Business Administration, or related field required
7 or more years' experience in CRM architecture, design, and implementation in a complex environment required
Proficiency in programming languages a plus
Excellent analytical, problem-solving, and communication skills to effectively collaborate with all levels of the organization
Preferred
Relevant certifications (e.g., Salesforce Certified Application Architect, Salesforce Certified Administrator) preferred
Benefits
401(k) match
Parental leave
Onsite well-being care
Company
GOJO, Makers of PURELL
GOJO Industries, MAKERS of PURELL™, is the global leader in Healthy Skin and Healthy Places and certified as a Women’s Business Enterprise by the Women’s Business Enterprise National Council (WBENC).
1001-5000 employees
H1B Sponsorship
GOJO, Makers of PURELL has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2023 (2)
2022 (3)
2021 (2)
2020 (2)
Funding
Current Stage
Late StageLeadership Team
Carey Jaros
Chief Executive Officer
Chuck Crawford
Chief Innovation Officer
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