Emergent Method · 1 day ago
Receptionist & Client Experience Coordinator
Baton Rouge, LA
Full-time
Onsite
Mid Level
3+ years expEmergent Method is a nationally recognized management consulting firm focused on developing and implementing plans, programs, and initiatives that result in transformative impact. They are seeking a Receptionist & Client Experience Coordinator to deliver a professional and well-organized office experience while providing administrative and operational support as the first point of contact for clients and visitors.
Management Consulting
Responsibilities
Serve as the primary front-office and reception point of contact for the firm, representing Emergent Method in all client and visitor interactions
Greet and host clients and visitors in a friendly, professional, and courteous manner
Answer incoming phone calls, route calls appropriately, take messages, and provide general information
Manage visitor flow and ensure a positive, high-quality client experience from arrival to departure
Manage shared office calendars, conference room scheduling, and meeting logistics
Prepare conference rooms for meetings, including room setup, technology readiness, catering coordination, and refreshments
Support in-house and off-site meetings by preparing materials, coordinating logistics, and assisting with follow-up as needed
Proactively anticipate meeting and client needs and address issues before they arise
Oversee daily office operations, including opening and closing the office, maintaining organized and well-stocked common areas, and coordinating deliveries
Pack, unpack, and organize meeting and event materials
Run errands and support general office operational needs
Provide proactive and responsive administrative and operational support to internal clients across the firm
Maintain documentation, checklists, and standard operating procedures related to front-office and administrative responsibilities
Assist with internal events, including setup and breakdown, in coordination with the events and/or operations team
Support administrative continuity by following established procedures and contributing to process improvements
Qualification
Required
Three or more years of experience in reception, office administration, customer service, or similar administrative support roles preferred
Completion of a post-secondary educational degree
Ability to work on-site Monday through Friday during standard business hours (8:00 am—5:00 pm), with flexibility to adjust hours as needed for specific engagements or meetings
Strong customer service mindset with the ability to anticipate client and team needs
Comfortable interacting with executives, clients, and internal teams
Excellent organizational, time management, and multitasking skills with strong attention to detail
Professional verbal and written communication skills
Positive, proactive attitude dedicated to delivering a high-quality client and office experience
Comfortable with technology and experience with Microsoft Office Products, specifically Outlook and calendar management
Comfortable working in a client-facing role and supporting multiple priorities simultaneously
Ability to perform the physical requirements of the role, including standing for extended periods, moving materials, and lifting items up to 30 pounds, with or without reasonable accommodation
Benefits
Competitive salary and bonuses
Monthly technology and wellness stipends
Comprehensive healthcare benefits
Flexible work hours and working environments, including unlimited time off
Top-of-the-line tools and technology equipment
Frequent care packages and gift cards to spoil our employees
Financial support and time off for training, conferences, certifications, and other opportunities for professional growth and development
Company
Emergent Method
Emergent Method is a Louisiana-based management consulting firm focused on helping organizations innovate, grow, and achieve their missions.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Jonathan Percle
Chief Financial Officer
Anthony Napolitano
Partner
Recent News
2024-12-10
New Orleans
2023-08-27
Company data provided by crunchbase