Ent Credit Union · 1 day ago
Recovery Specialist I- Colorado Springs, CO
11550 Ent Parkway, Colorado Springs, CO
Full-time
Onsite
Entry Level
$21/hr - $25/hr
1+ years expEnt Credit Union is merging with Wings Credit Union to enhance member service and operational excellence. The Recovery Specialist is responsible for collecting charged off consumer loans and credit accounts while adhering to collection policies and state and federal laws, aiming to minimize losses and assist members with payment arrangements.
EducationFinanceFinancial Services
Responsibilities
Responsible to collect charged off consumer loans, Credit Cards, and negative share accounts to minimize Ent's exposure to risk, loss and ensure maximum return to its members by following collection policies and procedures as well as adhering to State and Federal Laws
While staying in ready working the Charged Off collection queues the role will utilize various resources to collect on Charged Off all account types such as negotiating payment arrangements, Settlements and payment options (i. e. automatic transfers / bill pay / payment by phone etc. )
Make outbound phone calls
Receive and respond to Inbound phone calls and Teams Chats
Receive and respond to emails and tasks
Responding and handling Collection Agency Disputes/legal Requests
Notifying the Collection Agency of any new Bankruptcies
Review and prep accounts for internal legal action
Documenting and processing any Charge off Checks
Receive, prepare, and Respond to Consumer Credit Counseling Requests
Remains cognizant of and adheres to Ent policies and procedures, and regulations pertaining to the Bank Secrecy Act
Qualification
Required
High School Diploma/G.E.D. or equivalent
1+ years' customer service experience preferably within financial services
Preferred
1+ years' consultative financial services and / or collections experience
Able to use 10-Key by touch
Benefits
Health Benefits: Affordable insurance, 24/7 doctor access, and a nationwide provider network.
401(k): 3% automatic contribution after three months, plus up to 6% matching.
Paid Time Off: During your first year, enjoy 16 days of paid time off (PTO) plus 9 paid holidays. And it grows from there.
Volunteer Time Off: Paid time off to give back to the community.
Education Support: Up to $10,000 annually for higher education and assistance for certifications.
Exclusive Discounts: Significant savings on home, car, and personal loans.
Company
Ent Credit Union
Ent Credit Union is a financial institution to improving members financial quality of life and returning value through better rates.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2025-04-23Acquired
Leadership Team
Chad Graves
Chief Executive Officer
Annie Snead, CUDE
Community Advocacy Partner
Recent News
2025-10-13
GlobalFinTechSeries
2025-10-09
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