Milestone Technologies, Inc. · 19 hours ago
Senior Content Technical Analyst
United States
Contract
Remote
Senior Level
$75/hr - $80/hr
5+ years expMilestone Technologies, Inc. is seeking a Senior Technical Analyst to provide content editing services and testing to support WCAG and ADA compliance efforts. The role requires extensive experience in enterprise content management and digital accessibility, as well as a strong ability to lead cross-functional teams and communicate effectively with stakeholders.
Application Performance ManagementConsumer ElectronicsInformation Technology
No H1B
Hiring Manager
Liz Walker
Responsibilities
Provide content editing services and testing to support WCAG & ADA compliance efforts
Support enterprise content working with CMS platforms (Drupal, Wordpress, Sharepoint, etc.)
Perform accessibility evaluations, write clear findings, and create prioritized remediation plans
Translate accessibility requirements into practical content standards and repeatable templates
Write and maintain documentation (SOPs, job aids, checklists) and deliver training
Manage automated and manual accessibility testing processes
Plan and execute accessibility testing across web, mobile, PDF, and kiosks
Support audits, compliance reporting, or formal review processes (internal controls, risk tracking, corrective action plans)
Facilitate working sessions, manage a backlog of fixes, track compliance progress, and report status/risks
Qualification
Required
Bachelor's degree in information systems, computer science, accessibility/UX, communications, public administration, or a related field OR equivalent experience
5 years of progressively responsible experience in technology analysis supporting enterprise content (e.g., CMS, intranet, web publishing, digital documents/workflows)
3 years of hands-on experience with digital accessibility work (testing, remediation, governance) aligned to WCAG 2.1 Level AA (or higher) and Section 508 principles
Demonstrated experience leading work across multiple stakeholders (business owners, comms/content teams, IT, legal/risk/compliance), including setting standards and driving adoption
Strong working knowledge of accessibility standards: WCAG success criteria (especially common failures: headings, color contrast, link text, tables, forms, images/alt text, captions/transcripts, keyboard navigation)
Content lifecycle governance: templates, publishing rules, review cycles, versioning, retention, and approval workflows
Content formats: HTML pages and office/PDF documents (Word, PDF, PowerPoint) and how accessibility differs across them
Ability to perform accessibility evaluations, write clear findings, and create prioritized remediation plans
Ability to translate accessibility requirements into practical content standards and repeatable templates
Ability to write and maintain documentation (SOPs, job aids, checklists) and deliver training
Proficiency using at least one accessibility testing approach in each category: Automated scanning (Siteimprove, Browserstack, PDFix, tools or equivalent)
Manual testing (keyboard-only navigation + screen reader validation at a basic level)
Document remediation (Acrobat Pro for PDFs and/or Word built-in accessibility tools)
Experience supporting audits, compliance reporting, or formal review processes (internal controls, risk tracking, corrective action plans)
Familiarity with one or more CMS platforms (e.g., SharePoint, Drupal, WordPress, etc.) and typical publishing workflows
Working knowledge of HTML/CSS basics sufficient to diagnose content-level accessibility issues and communicate fixes (not a developer requirement, but senior analysts should be able to 'read' the problem)
Proven ability to lead (not just participate): facilitate working sessions, manage a backlog of fixes, track compliance progress, and report status/risks
Strong communication skills: can explain accessibility issues to non-technical content owners in plain language and provide actionable detail to technical staff
Preferred
Accessibility testing and prior work with government agencies or public-sector bodies
Manage automated and manual accessibility testing processes
Provide development guidance for semantic structure, ARIA, and keyboard support
Plan and execute accessibility testing across web, mobile, PDF, and kiosks
Experienced at establishing and maintaining effective working relationships with those contacted in the course of the work
Excellent understanding of information architecture, web design, usability and accessibility
Recent experience within government agencies or public-sector bodies with projects of a similar type
Company
Milestone Technologies, Inc.
Milestone Technologies is a global IT Services and Digital Solutions company based in Silicon Valley that helps hundreds of leading corporations deliver technology around the globe.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$42.5MKey Investors
H.I.G. Capital
2022-12-13Acquired
2015-08-11Private Equity· $42.5M
Leadership Team
Sameer Kishore
President and Chief Executive Officer
Mayank K Agrawal
Chief Financial Officer
Recent News
2025-10-01
Company data provided by crunchbase