DuraMark Technologies · 22 hours ago
Account Manager I
Westfield, IN
Full-time
Hybrid
Entry Level
1+ years expDuraMark Technologies is a company that specializes in providing high-quality durable safety labels and decals for large manufacturers. The Account Manager I is responsible for managing day-to-day communication and service for assigned customer accounts, ensuring customer expectations are met and supporting issue resolution.
Digital SignageInformation TechnologyManufacturing
Responsibilities
Serve as the primary day-to-day contact for assigned accounts
Respond to customer inquiries in a timely and professional manner
Drive growth at the accounts, ensuring quick turnaround of RFQs and price inquiries
Support customer demand and ensure internal teams have accurate order information
Coordinate with Sales Operations and Customer Service to resolve issues
Maintain updated account information in CRM and ERP systems
Monitor open orders, deliveries, and service levels to ensure customer satisfaction
Document customer feedback and escalate issues where needed
Learn customer business models to better anticipate needs over time
Proactively adjust pricing to ensure profitability goals are met year over year
Qualification
Required
Strong verbal and written communication
Attention to detail and high follow-through
Ability to work cross-functionally with operations, sales, and customer service
Customer-first mindset with strong service orientation
Proficiency in Microsoft Office and familiarity with CRM/ERP systems (HubSpot, NetSuite preferred)
Ability to prioritize and multitask in a fast-paced environment
1–3 years of experience in customer service, account coordination, or inside sales
Preferred
Experience in a B2B, industrial, or manufacturing environment
College degree or equivalent work experience
Benefits
Competitive salary and 401(k) matching (100% vested immediately)
Comprehensive medical, dental, and vision insurance, including HSA, Life Insurance and more!
Paid Short-Term and Long-Term Disability
Corporate Chaplain Services
Paid Time Off
8.5 Paid Holidays Per Year
A collaborative environment where your ideas are heard
Company
DuraMark Technologies
DuraMark Technologies is a digital technology company providing label and decal solutions to manufacturers and service providers.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$3.25M2014-02-07Series Unknown· $3.25M
Leadership Team
Bill Bussick
President and CEO
Brandon Mills, CPA
Chief Financial Officer
Recent News
24-7 Press Release
2023-12-25
Company data provided by crunchbase