USAJOBS · 4 days ago
Information & Referral Aide
Pensacola, Florida, USA
Full-time
Onsite
Entry Level
$18/hr - $19/hr
1+ years expUSAJOBS is seeking an Information & Referral Aide at the Fleet and Family Support Center in Pensacola, Florida. The role involves providing immediate assistance to military families in crisis or routine situations, as well as managing inquiries and maintaining information resources.
ConsultingGovernmentHuman ResourcesInformation TechnologyInternetStaffing Agency
No H1B
U.S. Citizen Only
Responsibilities
In conjunction with the Information Receptionist receives all inquiries made to the FFSC via telephone, walk-in, and written correspondence
Routes calls and directs customers to appropriate service, program, and staff member as needed in a timely and accurate manner
Takes messages when necessary and provides accurate information. Establishes and maintains a comprehensive and current file of information on all military resources, civilian community agencies, organizations, and voluntary services
Complies, organizes, and consolidates pertinent information on area agencies
Maintains a network of contacts within the community
Research resources available on and off base by contacting providers and documenting services
Ensures critical items are on-hand at all times. Maintains and submits statistics on I&R contacts via the FFSC Management Information system
Publicizes FFSC activities, quality of life programs, services provide, and various human service current issues and benefits via newsletter/calendar of events and flyers
Formulates, coordinates, administers and presents workshops, presentations, General Military Training (GMT) and FFSC overviews relative to I&R services, and military and civilian resources
Attends seminars, meetings conferences, etc. to coordinate action, exchange information, and discuss evolving programs; speaks before private/public groups/associations etc. to market FFSC programs
Originates and implements and I&R training plan to new staff members and volunteers on how to correctly provide information to customers and the appropriate legal referral resources available
Maintains organization of office supply storeroom, identifying needs and submitting purchase request to FFSC Director
Performs other collateral duties and tasks as assigned
Qualification
Required
Successfully completed 2 years of education above high school level in any field for which high school graduation or equivalent is the normal prerequisite is creditable. This education must have been obtained in an accredited business, secretarial or technical school, junior college, college or university
One year of progressively responsible clerical, office, or other work that indicates ability to acquire the particular knowledge and skills needed to perform the duties of the position to be filled
Knowledge of social, community, military, mental health, non-profit, DON (Department of Navy), and DOD (Department of Defense) resources in order to establish and maintain a comprehensive I&R component of the FFSC
Practical knowledge of interviewing techniques is needed to obtain relevant information from clients experiencing unusual stress, trauma, or transition
Demonstrated skill and sound judgement in counseling individuals concerning difficulties encountered and assisting them in overcoming situations and obstacles
Must be able to communicate effectively both verbally and in writing; possess the ability to work with diverse groups and possess the ability to establish and maintain effective relationships at all levels
Possess a working knowledge of the military chain-of-command and familiarity with Navy terminology and military lifestyles pertinent to aviation training
Ability to present information/briefs/workshops ensuring objectives are met and content is provided in a professional, concise, and effective manner
Must possess the skill to prioritize work and ensures all presentation requirements are completed in a timely manner to avoid delays or cancellations
Knowledge of the FFSC administrative requirements including I&R resource directory, statistical reporting, administrative formats for publicity submission, and high level of skill in the area of coordination, both internally and externally
Incumbent must be able to effectively use Microsoft Office including Word, Publisher, and Power Point
Must meet Federal Employment suitability requirements and successful completion of background investigation
Must successfully pass the E-verify employment verification check
You must go through a Personal Identity Verification (PIV) process that requires two forms of identification from the Form I-9
May be required to pass pre-employment examinations
A valid State driver's license is required to operate motor vehicles
Must have your salary sent to a financial institution of your choice by Direct Deposit/Electronic Funds Transfer
Selective Service Registration is required for males born after 12/31/1959
Incumbent must pass NACI with childcare suitability
Must reside within a 50-mile radius of NAS Pensacola at time of applying
Benefits
Comprehensive benefits package (medical, dental, life insurance, spouse & dependent life insurance, long-term disability, retirement, and 401(k) savings plan, annual and sick leave, tuition reimbursement, etc.)
Stability of Federal Civilian Service
People with passion for doing work that matters
Quality of Work Life Balance
Company
USAJOBS
USAJOBS enables federal job seekers to access job opportunities across hundreds of federal agencies and organizations.
10001+ employees
Funding
Current Stage
Late StageRecent News
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