Chase · 2 months ago
Auto Fulfillment Specialist II
700 Kansas Ln, Monroe, LA, 71203, US
Full-time
Onsite
New Grad, Entry LevelChase is a leading financial services firm dedicated to helping customers achieve their financial goals. The Auto Fulfillment Specialist II will provide exceptional customer service in managing vehicle titling requests, ensuring efficient handling of a high volume of incoming and outgoing mail while applying problem-solving skills for optimal customer outcomes.
BankingFinancial Services
Responsibilities
Conduct research, collect, and interpret data to support business decisions
Prepare and maintain documentation, including handling incoming and outgoing mail
Document customer account activities thoroughly and concisely
Manage escalated issues logically and ensure appropriate resolutions
Prioritize work effectively to maintain efficiency and resolve mail exceptions
Engage in interactive dialogue and support team members as needed
Make outbound calls to customers, dealers, vendors, and internal departments
Qualification
Required
High school diploma or GED required; must be a team player
Willingness to work in shifting schedules
Ability to meet quality and productivity standards
Adherence to regulatory, compliance, and policy requirements
Strong problem-solving, analytical, and decision-making skills; excellent written and verbal communication
Ability to multi-task, including typing while reading, navigating multiple systems, and tracking processes
High sense of urgency; this is an onsite position
Preferred
Knowledge of banking industry structures and/or experience in motor vehicle operations preferred
Strong previous customer service experience
Proficiency with Microsoft Office products, including Word and Excel
Effective communication skills with both external and internal customers
Benefits
Comprehensive health care coverage
On-site health and wellness centers
A retirement savings plan
Backup childcare
Tuition reimbursement
Mental health support
Financial coaching
Company
Chase
Chase provides broad range of financial services. It is a sub-organization of JP Morgan Chase.
Founded in 2000
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Mike McDonnell
Managing Director, Head of Chase Travel Platform Product
Nicole Sanchez
Managing Director, Consumer Bank, GM and Product Executive, Growth Financial Products
Recent News
2026-01-24
Small Business Trends
2026-01-18
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