Rush University Medical Center · 4 days ago
Employee Service Center Associate-24242
Chicago, IL
Full-time
Onsite
Mid Level
$18.87/hr - $29.73/hr
3+ years expRush University Medical Center is seeking an Employee Service Center Associate to serve as the first point of contact for HR-related inquiries. This role involves processing HR transactions, providing support for various employee services, and ensuring a positive customer experience while adhering to HR policies and procedures.
Clinical TrialsEducationHealth CareMedicalTraining
Responsibilities
First point of person-to-person contact for answering questions about HR programs, processes and tools
Answers routine HR policy and process inquiries for ESC scope of services
Utilizes a standard inquiry handling process supported by technology (knowledgebase articles, FAQs, etc.)
Provides support for all in-scope ESC services; escalates to appropriate tier or third-party providers as needed, following up to ensure customer needs are effectively and efficiently addressed in a timely manner
Directs/educates employees and managers about self-service channels
Processes routine employee data transactions
Works to achieve established service center metrics and goals
Provides a positive customer experience while addressing HR inquiries, issues and requests
Builds and maintains productive working relationships across interdepartmental boundaries while resolving customer and vendor issues, creating and updating procedures and processes, resulting in complete documentation for customer issue resolution
Responds to inquiries and requests capturing accurate and comprehensive summaries of issues and resolutions using the case management and knowledge management solution
Performs all administrative tasks related to core HR, benefits, compensation, talent acquisition, organizational development/training, payroll and retirement, as necessary
Proactively identifies root causes and recommends solutions to reduce customer case volumes
Performs all work in accordance with established call/service center processes and procedures
Works with and protects sensitive HR data in alignment with established service center processes and standards
Promotes and contributes to a positive work environment
Performs other duties as assigned
Qualification
Required
High school diploma
Minimum 2 years of experience in a call center
Minimum 3 years of experience in front-line human resources or employee benefits administration environment
Prior experience utilizing HR Information Systems required. Prior experience with Infor and/or Lawson is an asset
Prior experience utilizing knowledgebase and case management systems required. Prior experience with ServiceNow HR Service Delivery is an asset
Independently able to analyze complex situations and make recommendations for solutions or alternatives
Demonstrates high learning agility for technology
Ability to work effectively both independently and within a team setting
Ability to multi-task and manage competing priorities
Demonstrates initiative and willingness to take on new work
Possesses good written and oral communication skills and a professional demeanor. Ability to write and establish procedures for various processes within the department
Adheres to predetermined schedules and work standards
Strong attention to detail
Proficient in Microsoft Excel and Word applications
Preferred
Bachelor's degree
Company
Rush University Medical Center
Rush University Medical Center offers healthcare services for children and adults, clinical trials, medical education and training services.
10001+ employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Parkinson's Foundation
2023-07-25Grant
Leadership Team
Richa Gupta
Chief Operating Officer, Rush University Medical Group
Courtney Cole Kammer
Senior Vice President, Chief Human Resources Officer
Recent News
GlobeNewswire
2026-01-02
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