Cox Enterprises · 4 hours ago
Dealer Services Coordinator I (Manheim Fontana)
Fontana CA
Full-time
Onsite
New Grad, Entry Level
$21.83/hr - $32.79/hr
0+ years expCox Automotive is a leading company in the automotive industry, and they are seeking a Dealer Services Coordinator I. This role involves working with customers and operational teams to ensure smooth sales processes and high levels of customer satisfaction.
AdvertisingBroadcastingDigital MediaTelecommunications
No H1B
Responsibilities
Represents the Dealer Sales team for our contact center—promotes services such as Manheim Certified, accept and solicits reserve numbers from Dealers, assigns run numbers, reps vehicles on the block, works “IF” counter, up sells products and services, etc
Works directly with customer, via email & phone to ensure expectations are met and service issues are resolved
Demonstrates professionalism and sincere appreciation for the business relationships that have been established amongst the dealers and Manheim
Investigates, troubleshoots, and resolves customer problems and issues; serves as a liaison between customers, sales teams, and location personnel to reconcile problems and to maintain a high level of customer service
Assist with customer care issues and respond to dealer inquiries, problems, or concerns in a professional manner and escalate as necessary
Educate customers on Online Vehicle Exchange, Simulcast, Manheim.com and on other Manheim services & products. Provide assistance and training in usage
Provide consultation to customers regarding setting of floor prices prior to every sale and educate dealers if needed to MMR. This will guarantee success of a dealer’s in-lane and online offerings and ensure Manheim sets realistic dealer expectations on selling cars
Develop and strengthen relationships with dealers over the phone and online when clients are inquiring through the phone queue
Serve as initial contact for buyers and sellers
Solicit inventory and offer additional services to all buyers (PSIs, recon, CRs)
Identify sold units and facilitate transactions through completion to include but not limited to the following:
Monitor notifications generated online (e.g., purchase confirmation)
Confirm availability and location of vehicle (and title) at the time of sale
Generate and maintain required documentation for all transactions (e.g., Auction Bill of Sale, Gate Release)
Work with manager to ensure a consistent and effective online and in-lane customer experience, appropriate transaction processing, high customer satisfaction and service levels
Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such. Actively participate in support of all safety activities aligned with Safety Excellence
Perform other duties as assigned by management
Qualification
Required
High School Diploma/GED and up to 2 years' experience in a related field (call center, customer service, etc.)
Requires strong computer skills
Excellent communication skills to work effectively with teams throughout organization
Benefits
Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year.
Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
Health care insurance (medical, dental, vision)
Retirement planning (401(k))
Paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO)
Company
Cox Enterprises
Cox Enterprises is a communications, media, and automotive services company.
10001+ employees
Funding
Current Stage
Late StageTotal Funding
$1.7M2014-12-15Grant· $1.7M
Leadership Team
Alexander Taylor
Chairman and Chief Executive Officer
Patrick O'Boyle
Senior Vice President of Corporate Development
Recent News
2026-01-07
Dayton Daily News
2025-12-11
Company data provided by crunchbase