SWITS DIGITAL Private Limited · 8 hours ago
Twilio Product Owner
United States
Contract
Remote
Mid LevelSWITS DIGITAL Private Limited is seeking a Twilio Product Owner with strong experience in IVR and contact center functions. The role involves understanding and documenting business needs, leading discovery sessions, and ensuring accountability for product processes and deliverables.
Information Technology & Services
Responsibilities
Understanding of end-to-end contact centre functionalities
Exposure to Twilio IVR and Insights reporting will be a bonus
Good communication skills with ability to independently lead large scale discovery sessions with challenging and difficult stakeholders
Understanding and documenting business needs and converting them into consumable US with clearly articulated acceptance criteria’s
Ask ownership and Accountability of product processes and deliverables
Empathetic and high-performing product person who thrives in high-speed environment
Qualification
Required
Understanding of end-to-end contact centre functionalities
Good communication skills with ability to independently lead large scale discovery sessions with challenging and difficult stakeholders
Understanding and documenting business needs and converting them into consumable US with clearly articulated acceptance criteria's
Ask ownership and Accountability of product processes and deliverables
Empathetic and high-performing product person who thrives in high-speed environment
Preferred
Exposure to Twilio IVR and Insights reporting will be a bonus
Company
SWITS DIGITAL Private Limited
At SWITS Digital Private Limited, we are driven by innovation, integrity, and a commitment to empowering businesses through technology.
Founded in 2024
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase