Brightspeed · 22 hours ago
Customer Care Manager
United States
Full-time
Remote
Senior Level, Lead/Staff
10+ years expBrightspeed is a telecommunications company focused on providing fast, reliable internet connections and excellent customer experiences. The Customer Care Manager will support large revenue customer accounts, ensuring high satisfaction levels and managing technical and operational issues.
InternetTelecommunicationsWireless
Responsibilities
Manage interactions from the order origination through revenue assurance
Promote revenue growth, retention, and overall client satisfaction
Provide support, coordination, and guidance on client and service delivery processes
Serve as the escalation point for customer inquiries and issues
Communicates order status and governance via client facing communication
Meet learning, development and personal growth objectives to provide a superior customer experience
Deliver data and feedback to other internal organizations on chronic performance issues and recommendations
Provide Client Business Reviews on a recurring basis, no less than bi-annually
Support Service Assurance and Repair in Network Service Review (NSR) presentation to client
Initiate mitigation strategies to optimize customer solution delivery
Collaborate with Sales and Operations ecosystem to execute a connected Customer Journey (LBGUPS – Learn, Buy, Get, Use, Pay, Support)
Qualification
Required
Bachelor's Degree and/or minimum of 10 years in the telecommunications industry
Must have customer facing experience in a similar role at a prior telecommunications company supporting large revenue Enterprise and Wholesale customer base
Executive level presence and able to communicate with client stakeholders
Extensive knowledge of TDM and IP based voice and data services
Must be able to work in a fast-paced environment, and work collaboratively with marketing, sales, and channel management colleagues to support revenue growth
Must have strong personal leadership skills and is a professional, responsive, and a good team player
Ability to work under pressure to tight deadlines
Strong customer focus and excellent attention to detail
Benefits
Competitive medical, dental, vision, and life insurance
Employee assistance program
401K plan with company match
A host of voluntary benefits
Company
Brightspeed
Brightspeed provides fiber and broadband services, enhancing connectivity for homes and businesses with reliable telecom solutions.
1001-5000 employees
H1B Sponsorship
Brightspeed has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (6)
2023 (15)
2022 (13)
Funding
Current Stage
Late StageTotal Funding
$6.51BKey Investors
Ohio Residential Broadband Expansion GrantN.C. Division of Broadband & Digital EquityOhio Department of Development
2025-09-15Grant· $13.8M
2025-08-15Debt Financing· $1.65B
2025-06-19Undisclosed· $575M
Leadership Team
Michel Combes
Executive Chairman of the Board and acting CEO
Amy Wulfestieg
Chief Communications Officer
Recent News
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2026-01-16
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Company data provided by crunchbase