EssilorLuxottica · 2 days ago
Customer Service Team Lead
Mason, OH
Full-time
Onsite
Mid, Senior Level
5+ years expEssilorLuxottica is a global leader in the design, manufacture, and distribution of ophthalmic lenses and eyewear. The Customer Service Team Lead role focuses on promoting exceptional customer service by managing customer relations, motivating team members, and ensuring service levels are maintained through effective scheduling and training.
EyewearHealth CareProduct Design
Responsibilities
Motivates Team – maintains a high level of enthusiasm and motivation within the group
Develops Associates – identifies training needs and trains associates; communicates opportunities for improvement and recognizes achievements; understands the importance of confidentiality and privacy when consulting with individual team members and Managers; provides input for associate performance assessments
Schedules –assures adequate coverage is provided to maintain acceptable service levels including identifying hiring needs, interviewing and participating in the hiring process
Reviews & Interprets Reports – reviews, analyzes and interprets daily reports to assure appropriate adjustments are made and recognition is given for continued success and improvement
Maintains Employee Files – maintains current attendance, documentation, performance and productivity files on each employee
Monitors Quality – monitors calls and provides immediate coaching feedback
Leads Special Projects – leads projects through research, development and execution of all tasks
Trains –assists the Department Trainer in the development and updating of training and reference materials
Qualification
Required
High School Diploma
5+ years customer service experience, addressing customer questions or resolving customer issues
Knowledge of Microsoft Office Environment
Preferred
College or university degree
2+ years or related experience in handling complex customer resolution activities
Benefits
Health care
Retirement savings
Paid time off/vacation
Various employee discounts
Company
EssilorLuxottica
EssilorLuxottica is an ophthalmic company that specializes in the design, manufacture, and marketing of eyewear products.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$6.89BKey Investors
Meta
2025-07-08Post Ipo Equity· $3.53B
2025-06-03Post Ipo Debt· $1.14B
2024-08-29Post Ipo Debt· $2.22B
Leadership Team
Juliana Chua
Head | Digital Innovation (Global SSC)
Olivier Bardot
Head of IT Shared Services Centers for Enterprise Applications
Recent News
2026-01-16
Company data provided by crunchbase