TEKsystems · 6 days ago
Bilingual Spanish/English-Loyalty Services Representative
Phoenix, AZ, US
Full-time
Hybrid
Entry Level
$20/hr - $21/hr
1+ years expTEKsystems is a leading provider of business and technology services, and they are seeking a Bilingual Spanish/English-Loyalty Services Representative. In this role, you will be the first point of contact for policyholders, assisting them with their coverage questions, resolving concerns, and ensuring a smooth customer experience.
Information Technology
Responsibilities
Engage with policyholders via inbound and outbound calls to retain coverage, explain benefits, and resolve service or claims issues
Perform needs analysis to identify solutions that meet customer requirements
Assist with premium collections and support additional areas such as claims intake, billing, and policy administration when needed
Provide clear instructions and set expectations for policyholders to ensure a smooth experience
Accurately collect documents and enter data into multiple systems
Consistently meet or exceed performance metrics, including quality, handle time, and customer satisfaction
Collaborate with team members and leadership to improve processes and share feedback
Adapt to various shifts within the designated schedule
Qualification
Required
High School Diploma required
Minimum 1 year of contact center experience
Strong communication skills —both verbal and written
Ability to think critically, solve problems, and partner with others to resolve issues
Comfortable working in a contact center environment and handling retention conversations
Proficiency with computer systems and ability to learn new tools quickly
Preferred
Bachelor's degree preferred
Previous retention or sales experience preferred
Previous experience in sales or upselling is a plus
Licensed to sell health/life insurance is a bonus (not required)
Benefits
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Company
TEKsystems
At TEKsystems, they understand people. Every year they deploy over 80,000 IT professionals at 6,000 client sites across North America,
10001+ employees
H1B Sponsorship
TEKsystems has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (46)
2024 (52)
2023 (33)
2022 (22)
2021 (36)
2020 (53)
Funding
Current Stage
Late StageLeadership Team
Ryan Skains
Vice President, TEKsystems Global Services
Recent News
2025-11-19
2025-10-29
Company data provided by crunchbase