Reqroute, Inc · 12 hours ago
MacOS IT Support Analyst
Mountain View, CA
Contract
Onsite
New Grad, Entry LevelReqroute, Inc is seeking a MacOS IT Support Analyst to provide IT support for macOS and related hardware. The role involves troubleshooting issues, managing user access, and supporting collaboration tools.
Staffing & Recruiting
No H1B
Responsibilities
Serve as the first point of contact for IT support requests submitted via JIRA Service Management; respond to and resolve Tier 1 support tickets or escalate as needed
Provide basic troubleshooting for macOS, Mac hardware, peripherals, and common software issues
Provision and configure laptops using Kandji (MDM); handle device shipping and asset updates
Manage user and application access in Okta (account setup, deactivation, MFA, permissions)
Support Google Workspace (Gmail, Drive, Calendar) and collaboration tools including Slack and Zoom
Escalate issues appropriately and follow documented IT processes
Qualification
Required
Provide basic troubleshooting for macOS, Mac hardware, peripherals, and common software issues
Serve as the first point of contact for IT support requests submitted via JIRA Service Management; respond to and resolve Tier 1 support tickets or escalate as needed
Provision and configure laptops using Kandji (MDM); handle device shipping and asset updates
Manage user and application access in Okta (account setup, deactivation, MFA, permissions)
Support Google Workspace (Gmail, Drive, Calendar) and collaboration tools including Slack and Zoom
Escalate issues appropriately and follow documented IT processes
Company
Reqroute, Inc
Reqroute is a Staffing and Recruitment Marketing firm based in the heart of Silicon Valley in California.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Terrina Butler
Vice President of Strategy and Client Partnerships
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