Federal Reserve Bank of San Francisco · 1 day ago
IT Client Services Expert (Jacksonville, FL)
Jacksonville, FL
Full-time
Onsite
Entry, Mid Level
2+ years expFederal Reserve Bank of Atlanta is seeking an IT Client Services Expert to provide end-user support for hardware and software. The role involves maintaining technology devices, ensuring customer satisfaction, and supporting IT projects while adhering to compliance requirements.
BankingFinanceFinancial Services
Responsibilities
Maintains all aspects of the end user technology device and software life cycle (prepare, configure, deploy, maintain, and replace)
Provides maintenance and support for limited complexity client products, including software and hardware
Adheres to compliance requirements of enterprise security and software licensing guidelines while performing duties
Ensures highest levels of customer satisfaction through ownership and resolution of end user technology requests and issues while maintaining all tickets assigned
Communicates with customers at initial contact, working to ensure rapid resolution, follow-up with the customer to confirm satisfaction with the resolution and offering training
Supports the implementation of National IT and local projects
Meets or exceeds established Service Level Agreements and completes all duties in accordance with enterprise incident management procedures
Demonstrates commitment to innovation and continuous development and learning to keep up to date on new technologies, techniques, and methodologies
Creates, Edits, and Utilizes knowledge articles in the System IT Knowledge Management tool
Provides maintenance and support for moderately complex client products, including software and hardware
Evaluates various technology solutions and products, e.g., hardware, software, or automation and makes recommendations for testing and implementation
Manages small to medium projects including planning, scheduling, and delivery
Perform other duties as assigned
Qualification
Required
High School Diploma or GED
Ability to provide end-user support for all aspects of hardware and software
Ability to maintain all aspects of the end user technology device and software life cycle
Ability to provide maintenance and support for limited complexity client products, including software and hardware
Adherence to compliance requirements of enterprise security and software licensing guidelines
Ability to ensure highest levels of customer satisfaction through ownership and resolution of end user technology requests and issues
Ability to communicate with customers at initial contact and ensure rapid resolution
Ability to support the implementation of National IT and local projects
Ability to meet or exceed established Service Level Agreements
Commitment to innovation and continuous development and learning
Ability to create, edit, and utilize knowledge articles in the System IT Knowledge Management tool
Ability to evaluate various technology solutions and products
Ability to manage small to medium projects including planning, scheduling, and delivery
Preferred
Associate Degree or 2 years equivalent experience
Two to Five years of experience
Knowledge of Incident Resolution
Knowledge of Incident Ticketing Processes
Microsoft Certifications
Company
Federal Reserve Bank of San Francisco
We are the Federal Reserve Bank of San Francisco—public servants with a mission to advance the nation’s monetary, financial, and payment systems to build a stronger economy for all Americans.
1001-5000 employees
H1B Sponsorship
Federal Reserve Bank of San Francisco has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (3)
2023 (5)
2022 (4)
2021 (4)
2020 (4)
Funding
Current Stage
Late StageLeadership Team
M
Mary C. Daly
Founder, President & Chief Executive Officer
Nargiza Mashuri
Head of Customer Engagement
Recent News
Business Standard India
2026-01-19
2026-01-14
2025-12-22
Company data provided by crunchbase