CBTS · 1 day ago
IT Support Analyst II
Cincinnati, OH
Full-time
Onsite
Entry, Mid Level
$50K/yr - $67K/yr
2+ years expCBTS is a technology solutions provider serving enterprise and midmarket clients across the United States and Canada. They are seeking an IT Support Analyst II to provide intermediate-level technical support, diagnose and resolve hardware, software, and network issues, and improve system performance through effective problem analysis and solutions implementation.
Cloud ComputingCloud InfrastructureConsultingInformation TechnologyService Industry
No H1B
U.S. Citizen Only
Responsibilities
Provide second-tier support for hardware, software, and network-related issues
Troubleshoot and resolve escalated incidents from Level 1 support
Ensure timely resolution of tickets within SLA parameters
Perform installations, configurations, and updates of operating systems, software applications, and hardware
Assist with routine maintenance tasks, including updates and patches
Develop user guides and deliver training for common technical issues and new systems
Document solutions and contribute to the knowledge base
Identify trends in reported issues and recommend improvements
Collaborate with cross-functional teams to address root causes of complex problems
Assist with VPN, LAN, and Wi-Fi connectivity issues
Ensure compliance with IT security policies, including managing antivirus and system encryption
Maintain inventory of IT assets, including hardware and software licenses
Ensure proper deployment and tracking of IT resources
Qualification
Required
Bachelor's degree required
2-4 years of experience in IT support, or related role
Proficiency in Windows, macOS, and Linux operating systems
Experience with Active Directory, Office 365, and remote desktop tools
Knowledge of networking protocols (TCP/IP, DNS, DHCP) and VPN technologies
Familiarity with IT service management tools (e.g., ServiceNow, JIRA)
Strong communication and interpersonal skills
Ability to work independently and in a team environment
Problem-solving mindset with attention to detail
Preferred
MBA or other relevant advanced degree is often preferred
CompTIA A+, Network+, or Security+, Microsoft 365 Certified: Modern Desktop Administrator, and ITIL Foundation certification preferred
Company
CBTS
CBTS provides end-to-end IT and communications solutions that allow businesses to improve efficiency, enable innovation, and mitigate risk.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2024-02-06Acquired
Leadership Team
Kristin Russell
Chief Executive Officer
Phil Clark
SVP, National Territory Sales
Recent News
Business Wire
2026-01-16
2025-11-04
Company data provided by crunchbase