South Central Bank · 1 week ago
Call Center Specialist - Part Time
Glasgow, KY, US
Full-time, Part-time
Onsite
Entry Level
1+ years expSouth Central Bank, Inc. is seeking a qualified individual to fill the position of a Part-Time Call Center Specialist at the Operations Center in Glasgow, KY. The Call Center Specialist serves as the first line of exceptional customer service for customers calling into the bank.
CommunitiesFinancial Services
Responsibilities
Provide customers with answers to questions regarding DDA, Savings, basic Loan Inquiries, Loan Payments, Electronic Banking, Overdraft Services, Wire Transfers, Debit Cards, Telephone Banking, Verification of Deposits, and Large Dollar Return Items
Qualification
Required
Minimum high school education or equivalent
Work related experience should consist of a financial institution operations and/or customer service background
Educational experience, through in-house training sessions, formal school or financial industry related curriculum, should be business or financial industry related
Intermediate experience, knowledge and training in deposit or loan operation activities, terminology and products and services
Intermediate knowledge of related state and federal banking compliance regulations, and other Bank operational policies
Ability to read, analyze and interpret general business periodicals, professional journals, and technical procedures
Intermediate skills in computer terminal and personal computer operation; word processing
Intermediate typing skills to meet production needs of the position
Basic math skills; add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals; locate routine mathematical errors; negotiable instruments in a timely manner
Effective oral, written and interpersonal communication skills with the ability to apply common sense to carry out instructions, interpret documents, understand procedures, write reports and correspondence, and speak clearly to customers and employees
Ability to deal with difficult problems involving multiple facets and variables in non-standardized situations
Effective organizational, time management and decision-making skills
Ability to work with minimal supervision while performing duties
Preferred
1-3 years experience in Customer Service
Benefits
Medical
Dental
Vision
Life insurance
Paid holidays
Time off
401 K with company match
Much more
Company
South Central Bank
South Central Bank is a community bank serving businesses and people in Kentucky.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Russel Harris
Chief Financial Officer
Ben Wathen
Chief Operating Officer
Recent News
2023-08-09
2023-05-26
Company data provided by crunchbase