Camping World · 21 hours ago
Member Relations Agent
Greenville, NC
Full-time, Part-time
Onsite
Entry Level
$14/hr - $18.27/hr
1+ years expCamping World is a leading provider of products and services for camping enthusiasts, and they are seeking a Member Relations Agent to provide concierge-level service to Good Sam members. The role involves handling various inquiries, assisting with customer resolutions, and retaining customer business while utilizing internal systems and communication tools.
E-CommerceRetailShopping
Responsibilities
Provide Concierge-Level service to Good Sam members, handling a wide variety of inquiries regarding Good Sam's multiple and varied products and services
Field inbound calls, emails and/or chats to assist with customer resolution within the parameters of defined business rules and standard operational procedures
Strive to retain customer business when members call to cancel existing services
Utilize a windows-based computer system to navigate, internal customer management systems as well as company websites and Microsoft communication tools including Outlook and Teams
Handle calls for additional products and services as needed
Perform other duties as assigned
Qualification
Required
High school diploma or equivalent; college degree or some college preferred
Strong interpersonal, verbal/written communication and listening abilities required
Must have effective organizational and time-management skills
Basic computer knowledge and ability to learn in-house computer programs essential
Preferred
At least one year in a call center setting with customer service or retention experience preferred
Strong communication and problem-solving skills and can make quick decisions in a high paced environment
Exemplary customer service phone skills including de-escalation, call control, and one-call resolution
Fundamental computer skills including website navigation and typing
Basic writing, spelling and grammar skills necessary to draft fax, e-mail, or written correspondence to customers, other team members and company Managers
Ability and desire to learn camping and RV product line in customer centric, sales-focused environment
Past professional experience and employment history (has maintained long-term employment with one or more previous employers)
Benefits
Paid Time Off
401(k)
Employee Assistance Program
Good Sam Roadside Assistance
Discounts
Paid parental leave (if eligibility is met)
Tuition Reimbursement (if eligibility is met)
On the job training opportunities
Comprehensive benefit package including medical, dental, vision and more
Access to dental & vision coverage
Company
Camping World
Camping World is an American corporation specializing in selling parts and service for recreational vehicles and supplies for camping.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$300M2024-10-30Post Ipo Equity· $300M
2016-10-07IPO
2013-08-01Series Unknown
Leadership Team
Matthew Wagner
CEO & President
Lindsey Christen
Chief Administrative & Legal Officer, Secretary
Recent News
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2026-01-13
2026-01-08
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2026-01-07
Company data provided by crunchbase