KYOCERA Document Solutions America, Inc. · 23 hours ago
Senior Service Technician
Pennsauken, NJ
Full-time
Onsite
Senior Level
5+ years expKyocera Document Solutions America, Inc. is an organization committed to providing exceptional customer service and has been recognized as a Great Place to Work. As a Senior Service Technician, you will assist fellow technicians with service calls and ensure the optimal performance of MFPs and printers for clients through emergency and preventative maintenance.
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Responsibilities
Assist fellow technicians in resolving difficult service issues
Provide a minimum of Level 1 connectivity support (for contract devices) to customer or customers designated network support department
Travel to customers’ locations to complete service calls according to company policies
Accurately diagnose, repair and maintain equipment in optimum operating condition at customers’ locations
Manage and maintain a highly accurate car stock parts inventory
Provide on-going key-operator training to enhance user productivity, increase machine uptime and reduce service tickets
Project a positive company image through proper attire, personal grooming, exceptional communication skills, and excellent customer service
Report poor machine performance at first suspicion to manager
Keep current with new technology through off-site manufacturer's classes and online training
Collaborate with customer service team to receive, prioritize, and accurately close service calls
Maintain current KPI requirements for position
Perform other duties as assigned
Assist fellow technicians in resolving difficult service issues
Provide a minimum of Level 1 connectivity support (for contract devices) to customer or customers designated network support department
Travel to customers’ locations to complete service calls according to company policies
Accurately diagnose, repair and maintain equipment in optimum operating condition at customers’ locations
Manage and maintain a highly accurate car stock parts inventory
Provide on-going key-operator training to enhance user productivity, increase machine uptime and reduce service tickets
Project a positive company image through proper attire, personal grooming, exceptional communication skills, and excellent customer service
Report poor machine performance at first suspicion to manager
Keep current with new technology through off-site manufacturer's classes and online training
Collaborate with customer service team to receive, prioritize, and accurately close service calls
Maintain current KPI requirements for position
Perform other duties as assigned
Qualification
Required
Minimum 5 years mechanical and electrical support experience, within office product industry
Network connectivity skills to conduct single unit installations without assistance and the ability to interface with customers IT contacts. Must also be able to provide network connectivity assistance to teammates and customers including remote assistance
Formal training of at least 10 current models (any manufacturer)
Minimum training 2 current KDA or other manufacturer's on-line apps or 'connectivity' courses
Must be able to install/re-install/diagnose a network MFP (includes scanning)
Maintain 80% annual first call fix rate
Valid driver's license with an excellent driving record
Ability to travel to and from customers within the subsidiary's customer base
Ability to read and follow technical schematics and service manuals
Ability to troubleshoot electrical and mechanical failures
Excellent communication skills
Able to work independently, under pressure at customer locations and to accept direction on given assignments
Physical requirements: ability to bend, lift 50 pounds
Strong customer service skills
Car Insurance Requirements: Standard Coverage with $1,000 Deductibles, Bodily Injury $100,000 / $300,000, Property Damage $50,000, Collision Deductible $1,000, Comprehensive Deductible $1,000
Preferred
A and/or Net certification or equivalent industry experience
Benefits
Medical, dental and vision plans
A 401k match
Flexible spending
Disability and life insurance
Paid time off
Holidays
Company
KYOCERA Document Solutions America, Inc.
Kyocera Document Solutions America, Inc.
501-1000 employees
H1B Sponsorship
KYOCERA Document Solutions America, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (4)
2023 (3)
2022 (5)
2021 (2)
2020 (2)
Funding
Current Stage
Late StageRecent News
2025-11-14
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