University of Minnesota · 23 hours ago
Administrative Associate 2
Minneapolis, MN
Full-time
Onsite
Entry, Mid Level
2+ years expThe University of Minnesota is a leading public research university, and they are seeking an Administrative Associate 2 to oversee and coordinate daily operations for Parking and Transportation Services. This role involves providing administrative support, managing staff, and ensuring compliance with policies and procedures while promoting a culture of quality customer service.
EducationHigher EducationUniversities
Responsibilities
Act as point-of-contact for the student hiring process, including compliance with I-9s and ensuring that appropriate PCIDSS training is completed
Act as departmental facility representative and space management point of contact
Oversee and coordinate the daily operations for PTS
Support PTS leadership, including those representing shared service areas like University Finance and Information Systems, by providing excellent administrative support/office management
Delegate, direct, and monitor the work of PTS staff on behalf of the PTS Senior Leadership Team. Provides feedback to respective supervisors
Schedule meetings and events for PTS, and as directed with U-wide senior administrators, departmental contacts and external constituents. Coordinate and manage multiple calendars, including the Director’s calendar
Act as coordination point between departmental contacts and senior leadership team
Identify, monitor and track issues and concerns; efficiently solve operational problems; initiate appropriate actions as required
Support efforts to ensure a culture of respectful workplace interactions
Conduct research for reports, documents, publications and/or special projects, including items for PTS, University governance, University senior executives and Board of Regents meetings
Participate in program planning and development and provides recommendations based on significant knowledge of the unit’s objectives and activities
Maintain discretion and confidentiality
Coordinate office repair, maintenance calls, including communication to staff
Administer office supply ordering
Supervise administrative interns
Assist with effective planning, development, implementation, communication and coordination, evaluation of, and reporting on PTS-wide programs, initiatives and projects including departmental wellbeing efforts, employee engagement, Community Fund Drive, training/staff development
Assist with effective planning, development, implementation, communication and coordination, evaluation of, and reporting on one-time special projects, as requested
Identifies opportunities and implements initiatives to improve efficiency and service levels
Interprets and adapts policies and procedures. Responsible for ensuring compliance with established standards
Answer questions related to PTS administrative policy, respond to or initiate inquiries, and explain policies and procedures
Develop and maintain administrative processes, procedures and systems including electronic and manual tracking and filing systems for PTS. Some key projects include: Departmental contracts/certifications of liability, Continuity of Operations Planning (COOP), Emergency response plans, Climate Action Plan
Develop and establish work procedures and standards to improve efficiency and effectiveness of PTS administration and operation
Create training and documentation materials
Staff departmental and U-wide committees and work groups as requested
Assist with departmental/project communications
Handle complex communications on behalf of PTS leadership, as requested
Represent PTS at student job fairs and other events
Provide exceptional customer service to internal and external customers
Actively promotes and ensures a culture of quality customer service. Ensure complaints are resolved in a timely manner and individualized service is provided within current department and University policies
Resolve issues and problems independently, as appropriate. Identify areas of improvement and make recommendations. Investigate and develop responses to complicated, complex and/or sensitive inquiries, requests and issues
Complete other duties and tasks as assigned
Comply with all University and departmental financial and operational conduct policies and enforce proper financial procedures
Maintain fiscal integrity by monitoring predetermined margins
Contribute to the development and administration of the annual budget, work plan, business plans, and quarterly updates
Support PTS compliance efforts
Assist with the annual staff compliance processes
Support PTS payroll/personnel management efforts
Qualification
Required
BA/BS with at least 2 years of experience or a combination of related education and work experience to equal 6 years; position involves comparing, verifying and reconciling data to help department achieve overall objectives
Preferred
Supervisory experience
Demonstrated excellent written and verbal skills
Ability to work independently and in consultation with multiple stakeholders
Ability to balance multiple work demands and to thrive in a changing environment
Ability to manage multiple projects
Ability to work independently and in consultation with multiple stakeholders
Ability to resolve work-related problems in a respectful and timely manner
Ability to prioritize workload demands to reflect deadlines and priorities
Ability to gather, analyze, and report information
Ability to establish effective working relationships with diverse, multiple customer base
Ability to anticipate problems and seek timely and appropriate solutions
Knowledge of and experience with University policies, systems and procedures
Ability to function in a collaborative and collegial environment
Demonstrated commitment to customer service
Company
University of Minnesota
University of Minnesota is an educational institution that offers master's and doctoral degrees in medicine, law, and engineering fields.
10001+ employees
H1B Sponsorship
University of Minnesota has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (298)
2024 (240)
2023 (289)
2022 (215)
2021 (201)
2020 (185)
Funding
Current Stage
Late StageTotal Funding
$97.08MKey Investors
American Academy of Orthopaedic SurgeonsNational Science FoundationU.S. Environmental Protection Agency
2023-12-01Grant· $0.03M
2023-05-04Grant· $20M
2023-04-13Grant· $10M
Leadership Team
Shane Stennes
Chief Sustainability Officer
Recent News
2025-12-17
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