Brookfield Properties · 1 day ago
Utlities Team Supervisor
Charleston, South Carolina
Full-time
Onsite
Mid, Senior Level
3+ years expBrookfield Properties is a leader in the property management sector, and they are seeking a Utilities Team Supervisor to oversee day-to-day utility operations. This role involves managing a team of Utility Specialists, ensuring efficient onboarding, and resolving utility-related issues across various markets.
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Responsibilities
Lead and manage Utility Specialists, including onboarding, training, performance management, and workflow coordination
Serve as the primary escalation point for complex or unresolved utility issues
Manage workload and priorities for the third-party utility provider (SimpleBills)
Conduct in-house utility training sessions for Market Leads
Oversee utility onboarding processes in markets not supported by third-party providers
Coordinate with field leadership to address tenant utility needs and improve service delivery
Identify opportunities to streamline processes and improve operational efficiency
Develop and maintain tenant utility communication programs
Collaborate with cross-functional teams to mitigate utility-related tenant issues
Manage and resolve Level 2 utility escalations
Perform other duties as assigned by leadership
Respond to utility disconnects within 24 hours
Respond to CMS blogs from the Field Team within 24 hours
Maintain fewer than 20 residents in FALSE status on SimpleBills accounts
Ensure utility transfers are completed within a 3-day SLA for residents in NC, Dallas, and other markets where third-party utility services are restricted during Turn
Qualification
Required
Bachelor's degree or equivalent experience required
3–5 years in a service-focused role, ideally in property management
Experience managing remote teams and resolving escalated issues
Strong knowledge of fair housing and local real estate laws (where applicable)
Proficient in Microsoft Office Suite; advanced Excel skills preferred
Excellent written and verbal communication skills
Strong customer service and problem-solving abilities in a fast-paced environment
Highly detail-oriented with strong organizational and multitasking skills
Able to work flexible hours, including weekends or holidays, based on business needs
Must be able to work in office as regularly scheduled - Capable of working extended hours, including evenings, weekends and holidays as necessary
Must be able to speak English in a clear and understandable voice so that various types of communications may be conducted with people of various levels of education and capabilities, to include the exchange and receipt of information over the telephone
Able to see well enough to read faint or partially obscured writing or printing, with corrective lenses if needed
Position may involve sitting, standing, stooping, kneeling, pushing, shoving, lifting, carrying and moving objects that can weigh up to 25 lbs. This movement can occur throughout the day. Must also be able to climb several flights of stairs if necessary
Must be able to interact with all types of individuals, be mentally alert, detail oriented, and with good reasoning skills
Must have finger dexterity for typing/using a keyboard
Must be able to work on more than one assignment at a time with frequent interruptions, changes and delays
Must be able to remain focused and work effectively, efficiently, and cheerfully under such circumstances
For safety reasons, employee must remain alert to working conditions and aware of safety, health, and environmental concerns
Must be able to work effectively and cheerfully in an environment which may be stressful due to adversarial situations resulting from the proper performance of duties
Preferred
Proficient in Microsoft Office Suite; advanced Excel skills preferred
Experience with SimpleBills or similar utility management platforms is a plus
Benefits
5% 401(k) match
Wellness credits that reduce healthcare costs
Up to 160 hours of PTO annually for full-time employees
Company
Brookfield Properties
Brookfield Properties is a fully-integrated, global real estate services company
5001-10000 employees
H1B Sponsorship
Brookfield Properties has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
2021 (1)
Funding
Current Stage
Public CompanyTotal Funding
unknown1999-06-11IPO
Leadership Team
Scott Nenninger
Vice President, Business Development
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