Platform Support Associate jobs in United States
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Berry Street · 11 hours ago

Platform Support Associate

positionUnited States
timeFull-time
remoteRemote
seniorityNew Grad, Entry Level

Berry Street is a business-in-a-box platform enabling registered dietitians to start and scale private practices that accept health insurance. They are seeking a Platform Support Associate to join their Customer Experience team, responsible for managing support tickets, overseeing AI-powered support agents, and collaborating on special projects.

Health CareNutritionWellness
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Comp. & Benefits

Responsibilities

Respond to and manage incoming support tickets from providers and patients
Oversee and fine-tune our AI-powered support agents, to ensure accurate and helpful responses
Collaborate with the Platform Operations & Experience Lead on special projects as assigned
Monitor trends in inbound sentiment among patients and providers to serve as an on-the-frontlines resource
Manage back-office system of patient appointments, collect required documentation, and accurately record and maintain all related information for seamless provider coordination
Escalate issues to the Platform Operations & Experience Lead and Head of Platform Operations when necessary, maintaining smooth communication

Qualification

Customer serviceAI tools navigationSupport ticket managementData managementCollaboration

Required

Enjoys structured work in a collaborative environment
Has a knack for customer service
Can navigate basic AI tools with ease
Self-starter who can work independently

Company

Berry Street

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Berry Street offers treatment for disordered eating, heart health, PCOD, liver disease, women's health, sports nutrition, and diabetes.
dateFounded in 2023
location
New York, New York, USA
people-size11-50 employees
web-link
https://www.berrystreet.co

Funding

Current Stage
Growth Stage
Total Funding
$59.24M
Key Investors
Village Global
2025-02-05Series B· $50M
2024-01-11Series Unknown· $9.24M
2023-04-24Pre Seed

Leadership Team

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Noah Kotlove
Founder and CEO
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