Rapid7 · 23 hours ago
Technical Account Manager (TAM)
Austin, TX
Full-time
Hybrid
Senior Level
7+ years expRapid7 is committed to creating a secure digital world for its customers and communities. The Technical Account Manager (TAM) will manage the technical relationship with enterprise and federal customers, ensuring their success through strategic partnership and guidance on Rapid7 products.
AnalyticsCyber SecurityEnterprise SoftwareNetwork SecurityRisk Management
Responsibilities
Understand customer business objectives and apply technical expertise to drive outcomes
Serve as the technical owner for assigned accounts, supporting both planning and execution needs
Go beyond break/fix support by helping shape customer strategy and long-term security programs
Meet regularly with customers to review system health, best practices, upcoming releases, and program progress
Act as the advocate and voice of the customer within Rapid7, ensuring requirements are understood across teams
Direct crisis and incident response by coordinating with Customer Success, Support, and Engineering teams
Maintain deep technical knowledge of Rapid7’s product offerings and mentor others on best practices
Travel up to 10% to meet with customers onsite
Qualification
Required
7+ years of experience in a TAM, professional services, solutions engineer, or technical support role with exposure to networking and security technologies
Strong account management and project management skills
4+ years of hands-on Linux experience, including supporting Linux-based applications
3+ years of networking experience
Excellent communication and customer service skills, both written and verbal
Adaptability and eagerness to learn new technologies
Collaborative mindset with the ability to make independent decisions
Proven problem-solving skills and ability to define solutions for complex challenges
Preferred
Industry certifications such as CISSP, CSP, CEH, Security+, or OSCP
SQL experience (required baseline)
Familiarity with scripting languages
Proficiency with Rapid7 or similar cybersecurity products
Penetration testing experience
3+ years of direct security experience
Company
Rapid7
Rapid7 is a cybersecurity company that helps organizations detect and respond to security threats effectively.
1001-5000 employees
H1B Sponsorship
Rapid7 has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
2024 (6)
2023 (7)
2022 (17)
2021 (11)
2020 (7)
Funding
Current Stage
Public CompanyTotal Funding
$350.5MKey Investors
Bain Capital Ventures
2024-06-26Post Ipo Equity
2023-09-07Grant· $1.5M
2023-09-06Post Ipo Debt· $260M
Leadership Team
Corey Thomas
Chief Executive Officer
Raj Samani
SVP, Chief Scientist
Recent News
2026-01-16
Company data provided by crunchbase