Austin Regional Clinic: ARC · 2 days ago
Financial Counselor (ENT)
Austin, TX
Full-time
Onsite
Entry Level
1+ years expAustin Regional Clinic is one of central Texas’ largest professional medical groups, recognized as a top employer for over 15 years. The Financial Counselor role involves preparing estimates for medical services, educating patients about their financial responsibilities, and ensuring compliance with company policies while providing excellent customer service.
Health CareMedical
Responsibilities
Utilizes Medical Present Value’s Patient Responsibility Pricer application to prepare estimates for medical services. Obtains appropriate eligibility and benefits information, and together with the contractual allowable data creates estimates
Contacts patients to provide a verbal estimate and attempts pre-collection of the patient responsible amount. Advises patient that the estimate may not reflect all charges as they vary based on services provided. Educates patients on their financial responsibilities
Mails a formal copy of the estimate and a letter to the patient. Documents details in account notes
If patient is present for estimate creation, obtains Patient’s signature on estimate and attempts to collect patient responsible mount
Maintains file copies of estimates
Returns telephone calls within timeframes established by department
Interacts with providers’ office and the billing office staff
Receives inbound telephone calls from internal and external customers. ie. Patients, Insurance Representatives
Asks appropriate verification questions prior to releasing confidential patient information in accordance to company policy/HIPAA guidelines
Reviews explanation of benefits documents with knowledge and ability to explain information to patients/customers
Provides financial counseling service/payment arrangements to walk-in patients with outstanding account balances
All actions are documented with clear and accurate documentation in the Account Notes
Receives patient refund request information and forwards to Refunds processing
Reviews account transactions for accuracy
Uses appropriate transaction and ANSI codes per Posting guidelines
Reviews and documents patient correspondence. Contacts patients to acknowledge receipt of correspondence in a timely manner, whenever necessary
Obtains updated insurance information and forwards to the Registrations unit for eligibility verification
Utilize Payor Websites efficiently and maintain confidential security passwords
Receives credit card payments via telephone and posts payment accordingly
Establishes payment plans per Payment Agreement guidelines
Works closely with Collections Department and/or directly with Customers on payment of balances due
Sets up accounts with payment plan information and clearly documents the terms of the agreement
Consults with Supervisor prior to offering discounts for non-covered services
Performs all of the tasks of the PSC and Sr. PSC as needed or assigned
Adheres to all company policies, including but not limited to, OSHA, HIPAA, compliance and Code of Conduct
Regular and dependable attendance
Follows the core competencies set forth by the Company, which are available for review on CMSweb
Works holiday shift(s) as required by Company policy
Assists supervisor with disputed accounts which may require additional follow up and/or rework
Keeps complete, accessible, and current Payor information
Provides assistance to coworkers as requested and/or necessary
Responds professionally and effectively to questions from external sources, i.e., customer or carrier, and internal sources, i.e., provider or management team
Attends required inservices/training sessions/department meetings
Meets performance competency standards for Registrations and Patient Accounts
Performs other duties as assigned
Qualification
Required
High school diploma or GED
One year previous customer service experience in medical billing and collecting money
Experience with CPT and ICD coding
Preferred
Some higher education
Bilingual in English/Spanish
Benefits
Medical
Dental
Vision
Flexible Spending Accounts
PTO
401(k)
EAP
Life Insurance
Long Term Disability
Tuition Reimbursement
Child Care Assistance
Health & Fitness
Sick Child Care Assistance
Development
Company
Austin Regional Clinic: ARC
Austin Regional Clinic (ARC) is a multispecialty medical group committed to providing comprehensive, coordinated healthcare services throughout Central Texas.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
M
Manish Naik
Chief Medical Officer
Recent News
Austin American-Statesman
2024-12-29
Company data provided by crunchbase