Dunlop Sports Americas · 1 day ago
Order Management Specialist
Corporate - Huntington Beach, CA 92647
Full-time
Hybrid
Entry Level
1+ years expDunlop Sports Americas is seeking an Order Management Specialist responsible for order entry and revisions, as well as providing effective customer service for all internal and external customers. The role involves handling inquiries, processing customer orders, and ensuring timely and accurate information is provided to customers.
Sports
Responsibilities
Accomplish organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments; and discussing those ideas with team leadership
Keep abreast of new company products and services
Obtain and evaluate all relevant information to handle order management inquiries, additions, revisions, changes
Respond promptly to order management inquiries
Processes customer orders/changes according to established department policies and procedures
Answer product and service questions for customers
Provide timely and accurate information in response to inquiries, order status, concerns and requests
Perform customer verifications
Ability to extract, process and interpret data from various systems
Accuracy and detail-oriented, highly organized and efficient, seeks order in everything, structured in approach with the ability to 'roll with the punches'
Ability to multitask and manage many different moving pieces at once. Ability to pivot with the shifting needs of the business
Keep thorough documentation of order management interactions and transactions, recording details of inquiries, comments, and actions taken
Escalate to leadership, as needed, for unresolved issues
Work with leadership to ensure proper customer service is being delivered
Provide timely feedback to leadership regarding service failures or customer concerns
Communicate effectively with team members within the brand planning and customer experience departments
Communicate and coordinate with internal departments and external partners to resolve issues and provide superior service
Contribute to team effort by accomplishing related results
Periodically may require, either in an office, warehouse, or off-site environment:
Reaching, pushing, pulling, lifting, or carrying of product or materials; possibly moving pallets via pallet jack between locations
Bending, stooping, or walking of product back and forth between different locations
Packing or unpacking of boxes
Setup and tear down at events
30 pounds maximum; anything more than 30 pounds must be moved/lifted with another team member
Other duties as required
Qualification
Required
High School Diploma
1 years' related experience
Order Entry
Communication Skills
Customer Service Skills
Detail-Oriented
Problem Solving
Time Management
Discretion with Confidential Information
Customer Focus
Communication Proficiency
Teamwork Orientation
Technical Capacity
Adaptability
Initiative
Quality Focus
Proficiency in Office 365
Preferred
Bachelor's degree
1-3 years' related experience
Golf product knowledge
Company
Dunlop Sports Americas
Loving the game is what drives you to compete at your best.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Jesse Sukman
Senior Patent Counsel
Roger Cleveland
Founder
Recent News
2025-03-27
2025-03-26
2025-01-09
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