Agile Defense · 19 hours ago
Service Desk Technician
Arlington, VA
Full-time
Onsite
Mid Level
3+ years expAgile Defense is committed to providing adaptive innovation to support the nation's important missions. They are seeking a Service Desk Technician to provide Tier 1-2 level support for IT-related incidents and service requests, ensuring effective customer service and adherence to service level agreements.
Information ServicesInformation TechnologySoftware
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Provide Service Desk support to for AFOSR office staff with a focus on effectiveness, professionalism, and accountability to our customers
All incidents and service requests will be received as tickets from the USAF approved ServiceNow system
Also provide guidance and support for walk-up requests, directing users to submit tickets in ServiceNow or in some cases, entering the requests for them
Endpoint management and basic user support of mobile devices (iPhones/iPads)
Tickets will be managed and resolved to meet contract service level agreements for ticket closure times and customer satisfaction expectations
The new hire must be able to build, deploy, maintain and troubleshoot Windows 10/11 /Office (primary), mobile device units, and other personal computing hardware
He or she will also follow rigorous site processes tied with contract asset management and IT inventory reporting requirements
The standard workday is 7:30 to 4:00 Monday – Friday with occasional surge periods needed to meet emerging work requirements
Qualification
Required
Security+ certification
A bachelor's degree in an IT-related discipline is preferred but a high school diploma with strong IT support experience is acceptable for this position
3 to 5+ years of service desk support experience (Bachelor's degree may offset 2 years of experience)
Windows 10/11
Office 365
Incident Management experience
Ability to be onsite every business day from 7:30am - 4:00pm
Preferred
ServiceNow incident management experience
VTC end point setup, configuration and troubleshooting
HP Printer networking and support
Microsoft OneDrive experience
Microsoft SharePoint experience
Apple OS & iOS iPhone support experience
Experience working in an Air Force (or other DoW) IT support environment strongly preferred
Company
Agile Defense
Agile Defense is an information technology company located in Reston. It is a sub-organization of Agile-BOT.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2022-11-16Acquired
Leadership Team
Rick Wagner
Chief Executive Officer
B
Bill Luebke
Chief Financial Officer
Recent News
2025-12-18
Company data provided by crunchbase