NiCE · 23 hours ago
Solution Architect
Richardson, TX
Full-time
Onsite
Senior Level
5+ years expNiCE is a leading AI-first CX platform that empowers brands with AI Agents to redefine customer experiences. As a Solutions Architect, you will design and implement advanced Conversational AI solutions, manage high-impact projects, and provide technical insights to ensure customer satisfaction.
Enterprise SoftwareInformation TechnologyRobotic Process Automation (RPA)SecuritySoftware
No H1B
Responsibilities
Drive complex projects from pilot/Proof of Concept (PoC) to full implementation, ensuring scalable and high-performance solutions for enterprise clients
Provide cutting-edge technical solutions, shape architectural best practices, and tackle advanced technical challenges with innovative approaches
Partner with cross-functional teams to support business development and contribute insights to enhance product strategies
Deliver technical training, workshops, and best practices to empower customers and partners with the knowledge needed for success
Develop precise technical documentation and ensure the resolution of complex technical issues to maintain high customer satisfaction
Qualification
Required
Minimum of 5 years in a similar role within Conversational AI, SaaS, or enterprise software industries
Proven experience with Cognigy or equivalent Conversational AI platforms
Demonstrated ability to resolve complex technical challenges
Strong capability to align technical solutions with business objectives
Exceptional ability to communicate technical concepts effectively
Applicants must be authorized to work in the United States without sponsorship
Proficient in JavaScript and Python; experience with back-end integrations
Front-End Design: HTML and CSS
Back-End Development: server-side applications and data manipulation
Benefits
NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work
Company
NiCE
NiCE is transforming the world with AI that puts people first.
5001-10000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1996-02-02IPO
Leadership Team
D
David Gustafson
VP, GM of Platform
Matt Reading
VP, Customer Succes
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