ASM · 1 day ago
Snr Engineer II, Global Product Support- "ALD"
Greater Phoenix Area
Full-time
Onsite
Senior Level, Lead/Staff
8+ years expASM is a leading tech company at the forefront of innovation in semiconductor technology. As a Snr Global Product Support Engineer, you will guide new product development, collaborate with cross-functional teams, and drive initiatives that enhance product performance and customer satisfaction.
ElectronicsManufacturingSemiconductor
Responsibilities
Supervise implementation across shifts and lead incident investigations
Support global audits and troubleshoot yield excursions across fabs
Design and analyze complex DOEs, apply ANOVA, and communicate data-driven insights
Mentor junior engineers and set global methodologies, including control limits and tool capability audits
Facilitate cross-functional RCCA, implement systemic solutions, and track KPI improvements
Lead yield-enhancement projects, analyze probe/test data, and manage PCNs
Orchestrate global crisis-response teams and lead customer QBRs
Act as system-level expert for new product development, collaborating with hardware, electrical, controls, process, and software teams
Provide guidance during design phases on serviceability, manufacturability, and preventive maintenance
Own first build and test of new products in development labs, providing real-time feedback and solutions
Develop procedures and best-known methods for service and maintenance tasks
Drive customer fab readiness, installation, and start-up through production qualification for Alpha/Beta shipments
Report field issues for new products and manage customer issues during Alpha and Beta phases
Develop critical spare parts lists and ensure initial stocking levels for new product shipments
Qualification
Required
Bachelor's degree in Electromechanical Engineering, Chemical Engineering, or Systems Engineering with 12+ years of experience; OR Master's degree with 8+ years; OR PhD with 4+ years
Related experience with ALD equipment
Ability to travel 25–50%
Strong analytical skills with experience in DOE design and ANOVA
Proven ability to lead global projects and cross-functional teams
Preferred
Experience in global audits and yield-enhancement projects
Expertise in troubleshooting multi-site trends and driving systemic solutions
Strong communication skills for customer-facing interactions, including QBRs
Demonstrated ability to mentor and develop junior engineers
Company
ASM
ASM is a supplier of semiconductor equipment, materials and process solutions addressing the wafer processing.
1001-5000 employees
H1B Sponsorship
ASM has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2022 (1)
2021 (6)
2020 (2)
Funding
Current Stage
Public CompanyTotal Funding
unknown1981-05-22IPO
Leadership Team
Charles Dean del Prado
President & CEO
Recent News
2026-01-19
2025-12-08
Company data provided by crunchbase