E.A. Sween Company · 1 day ago
IT Support Analyst
Hodges, SC
Full-time
Hybrid
Mid Level
$60K/yr - $63K/yr
3+ years expE.A. Sween Company is a family-owned organization committed to providing high-quality food products. They are seeking an IT Support Analyst to deliver frontline technical support to employees across various environments, ensuring a positive end-user experience by resolving technical issues efficiently.
Food and Beverage
Responsibilities
Provide day-to-day technical support for end users, including hardware, applications, and system access issues
Troubleshoot and resolve incidents related to desktops, laptops, printers, mobile devices, and software
Support employees working in office, manufacturing, and warehouse environments
Escalate complex or unresolved issues to appropriate IT teams
Document incidents, resolutions, and procedures in the ticketing system
Assist with employee onboarding and offboarding activities. Which includes setting up new equipment for the employee onboarding
Monitor network connectivity identifying and working with network providers to resolve outages
Monitoring nightly batch schedules and doing basic troubleshooting if issues occur
Support IT projects and initiatives as assigned
Qualification
Required
Associate's degree in information technology or related field, or equivalent experience
3+ years' Experience providing end-user and infrastructure technical support
Strong customer service, communication, and organizational skills
Ability to troubleshoot issues independently and follow established procedures
Experience monitoring nightly batch schedules and doing basic troubleshooting
Experience working with network hardware and software
Experience working with network and security administrative processes such as password management
Preferred
Experience supporting voice-directed picking systems
Experience in food distribution or logistics environments
Experience working in or supporting systems within a unionized workforce environment
Experience supporting multi-site warehouse operations
Experience supporting ERP and similar software solutions
Experience supporting Blue Yonder Warehouse Management System
Benefits
Incentive bonus up too 5% of your annual salary
Company
E.A. Sween Company
E.A. Sween is the leading supplier in the ready-to-eat sandwiches industry, distributing all over the country through Wholesale, DSD & CDC.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Thomas Hans Sween
CEO
Bryan Virgin
Chief Revenue Officer (CRO)
Company data provided by crunchbase