Taylor Company · 5 hours ago
Technical Service Representative
Rockton,IL,US
Full-time
Hybrid
New Grad, Entry LevelTaylor Company is a dynamic global organization specializing in manufacturing commercial foodservice equipment. The Technical Service Representative provides technical phone support for Taylor equipment, requiring strong communication skills and mechanical aptitude to troubleshoot issues and deliver high-quality customer service.
CookingFood and BeverageManufacturing
Responsibilities
Provide professional, accurate technical phone support for Taylor equipment, including troubleshooting and service guidance
Demonstrate proper phone etiquette with effective listening skills and clear verbal and written communication
Interpret service manuals, schematics, and wiring diagrams to diagnose electrical and refrigeration-related issues
Utilize basic knowledge of electronics, standard test instruments, and hand tools to support troubleshooting efforts
Identify recurring service issues, capture detailed information, and communicate findings internally to support root cause analysis and corrective actions
Work effectively with customers, distributors, and colleagues in challenging or high-pressure situations, using appropriate techniques
Apply knowledge of commonly used concepts, practices, and procedures within the field service environment
Use Windows-based software applications and related computer systems to document and support service activities
Participate in limited travel, including ride-alongs, to gain field experience and support service initiatives as needed
Perform other duties as assigned
Qualification
Required
Mechanical aptitude with the ability to troubleshoot electrical and refrigeration systems
Basic working knowledge of electronics and standard diagnostic tools
Strong interpersonal and communication skills, both verbal and written
Ability to manage conflict professionally and maintain a customer-focused approach
Familiarity with field service operations and service support processes
Preferred
Preferred experience or technical expertise in the operational and functional aspects of Taylor or foodservice equipment
Benefits
Competitive salary with bonus opportunity
Full benefits package including medical, dental, and vision insurance
Short Term and Long Term Disability
Tuition reimbursement
Parental leave
401k match
Other optional benefit coverages
Company
Taylor Company
The Taylor Company designs, manufactures and services commercial foodservice equipment to serve frozen desserts, frozen beverages and grilled specialties.
Founded in 1926
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2018-05-18Acquired
Leadership Team
James Minard
Chief Operations Officer
Recent News
Google Patent
2025-06-01
2025-04-05
Google Patent
2025-02-17
Company data provided by crunchbase