Playtech · 1 day ago
Studio IT Tech Support - Swing/Night Shift
1 Convention Blvd - Live Studio, Atlantic City
Full-time
Onsite
Entry Level
$25/hr - $25/hr
1+ years expPlaytech is the world's largest online gaming software supplier, offering cutting-edge solutions to leading gaming operators. The IT Tech Support Technician will be responsible for maintaining, installing, and troubleshooting live studio operational equipment, as well as computer systems and networks.
B2BEnterprise SoftwareGamingSoftware
Responsibilities
Must be able to adhere to a multi-state Gaming Commission Regulations, PT Services New Jersey regulations and live unit policies and procedures
Provide technical support for the video streaming equipment, data, optical and network communication systems accordance with the specified procedures
Perform installation and maintenance of video streaming equipment such as video cameras, audio, video cards, cabling, and any other equipment’s in accordance with the specified procedures
Install, administer, and troubleshoot computers, laptops and any hardware as requested by management
Monitoring information systems by diagnosing problems, solving them immediately and advising the direct manager about the work carried out and the execution times
Respond to user calls and troubleshoots, and to diagnose and resolve software problems
Monitor CDN server connections, diagnose and solve problems, or organize the aversion of problems
Provide a day-to-day technical support such as consultations and provision of services for users
Make and save reports of any related documentation
Eager to learn and participate with new applications, software, and networking stocktaking
Prepare necessary technical report when requested by the management
Understand and use IT technical terminology and comply with any regulatory enactments, standards, and provide technical documentation requirements
Execute duties in accordance with the standard IT service operating procedures
Perform any additional duties as instructed by management
Qualification
Required
Must be 21 years of age or older
Associate degree (Preferred) and/or equivalent technical training
Preferably, 1 year of previous IT and/or technical computer experience
Basic computer skills- MS Office, electronic mail, etc
Knowledge – Windows and Windows office related software installation and troubleshooting
Networking skills – good cooperation skills, ability to deal with potential conflicts in diverse situations, ability to cooperate with people with different views and culture
Communications skills – ability to clearly and unambiguously explain issues related to work, company's rules and procedures
Ability to maintain a professional demeanour, including manner of speech, appearance, and posture in a fast-paced environment
Ability to work a variety of shifts, including nights, weekends, and holidays
Punctuality and attention to detail
Ability to learn quickly and work independently
Ability to understand and to use IT technical terminology
Be able to wear assigned uniforms and maintain professional appearance standards
Must be able to obtain a New Jersey Gaming License and West Virginia Casino Employee Registration
Benefits
Vacation Days: 10 days
Sick Time: 5 days
10 Holidays pay
Health Benefits: Medical, Dental, Vision, HSA/FSA, LTD/STD, Life Insurance.
401K – 4% match
Company
Playtech
Playtech operates as an online gaming B2B software provider.
5001-10000 employees
Funding
Current Stage
Public CompanyTotal Funding
$327.71M2023-06-19Post Ipo Debt· $327.71M
2008-10-20Acquired
2006-03-28IPO
Leadership Team
Liron Snir
VP Customer Relations
Teddy Sagi
Entrepreneur
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