Phantom · 1 day ago
Business Operations Associate
United States
Full-time
Remote
Mid Level
4+ years expPhantom is revolutionizing the way millions of people interact with the crypto ecosystem through their self-custodial wallet. The Business Operations Associate will partner closely with Product Managers to provide embedded business and economic decision support, accelerating the product roadmap by enabling faster, higher-quality decisions that maximize ROI.
BitcoinCryptocurrencyDecentralized Finance (DeFi)FinanceFinancial ServicesFinTechNon-Fungible Token (NFT)
Responsibilities
Own business and economic decision support for key product areas:
Serve as the business counterpart for economically material product questions
Quantify expected ROI, unit economics, and tradeoffs to help Product make faster, higher-confidence decisions
Produce decision-ready recommendations that clarify options and implications
Bring economic rigor to spend, pricing, and monetization decisions:
Evaluate incentive and growth spend using payback, LTV, and ROI analysis to inform investment decisions
Partner with Product, Data, and Finance to assess fees, take-rates, and pricing changes and their impact on growth, revenue, and user experience
Recommend clear paths forward with explicit tradeoffs (e.g., when to subsidize vs. monetize) and success metrics to measure outcomes
Increase decision velocity through end-to-end analysis and cross-functional alignment:
Apply an 80/20 mindset, prioritizing speed, impact, and decision clarity over exhaustive analysis
Own analyses end-to-end—from framing and data pulls to modeling, synthesis, and stakeholder alignment
Build lightweight, repeatable frameworks (e.g., incentives evaluation, pricing reviews, unit economics tracking) that scale decision-making across teams
Act as connective tissue across EPD and Operations/Finance for financially material decisions
Example work:
Evaluate incentive programs to quantify incremental lift, payback, and ROI, and provide decision-ready recommendations on program design, spend levels, and measurement approach
Analyze unit economics across Phantom’s money movement and trading products (fees, take-rates, variable costs) and support pricing decisions with clear tradeoffs and expected impact
Benchmark competitors across product features, pricing, and incentives to clarify Phantom’s positioning and inform decision-making on monetization and investment tradeoffs
Qualification
Required
An operator mindset—you think in tradeoffs, sequencing, and Phantom-specific constraints
Comfort operating autonomously, turning ambiguity into structured decisions without hand-holding
Credibility as a cross-functional partner with Product, Data, and Finance
Clear, concise written communication—you produce high-signal decision memos
Advanced Excel and SQL
4+ years of experience
Ideally 2+ years in management consulting plus 2+ years at a startup
Preferred
Experience in crypto or fast-growing fintech is a plus
Benefits
Competitive salary and equity
You will be eligible to participate in the Company's performance bonus program
Comprehensive insurance (medical/dental/vision) — 100% covered
Stipend for your ideal remote set-up
Flexible hours and a supportive remote environment
Unlimited vacation: Take time when you need it (and we really mean it!)
401(k) retirement plan
Monthly wellness benefit
Weekly meal benefit
Global off-sites
Company
Phantom
Phantom is a crypto wallet that facilitates the buying, trading, and storing of cryptocurrencies, including NFTs and tokens.
51-200 employees
H1B Sponsorship
Phantom has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (3)
2023 (4)
2022 (3)
Funding
Current Stage
Growth StageTotal Funding
$268MKey Investors
ParadigmAndreessen Horowitz
2025-01-16Series C· $150M
2022-01-31Series B· $109M
2021-07-14Series A· $9M
Leadership Team
Chris Kalani
CPO & Co-Founder
Francesco Agosti
CTO & Co-founder
Recent News
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2026-01-16
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Company data provided by crunchbase